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Wednesday, February 15, 2012
Should Customer Input govern Innovation?
Guest: Thomas H. Murphy
Thomas H. Murphy
SVP & CIO at AmerisourceBergen
Thomas H. Murphy

Thomas (Tom) Murphy is the Senior Vice President & Chief Information Officer for AmerisourceBergen, an $80 billion pharmaceutical services provider, working with manufacturers of branded & generic pharmaceuticals, biotech and specialty drugs, over-the-counter remedies, and health and beauty aids.  In May 2008 he was assigned the additional responsibility for leading the company’s SAP-enabled Business Transformation (BT) program.  The back office go-live was completed in October 2010.  The customer order management platform went live in June 2011.

Tom has had a remarkable run during his 27 years of information technology leadership.  He was named a Top 10 Breakthrough Leader at the Global CIO Executive Summit in 2011, and was elected to the CIO Hall of Fame in 2010, one of 55 CIOs to be so recognized since 1996.  In 2008 Tom was recognized at the Global CIO Executive Summit as a Top Ten Global CIO for Leadership & Innovation and he was named one of ComputerWorld’s 2002 Premier 100 IT Leaders.  Tom’s organizations have been recognized for Innovation, Resourcefulness and for being Best Places to Work in the IT industry.

Tom began his career with Marriott Corporation, and assumed roles of increasing responsibility with Interstate Hotels & Resorts, Omni Hotels, Avis Rent a Car (Cendant), Bristol Hotels & Resorts, and Royal Caribbean Cruise Lines.  He joined AmerisourceBergen in May 2004.

Tom builds high-performance organizations from under-performing groups using shared organizational values and purposeful culture.  He brings leadership authenticity to his teams and has been successful in accelerating the human and financial returns to the companies for whom he has worked. 

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Title: SVP & CIO at AmerisourceBergen
Guest: Simon Szykman
Simon Szykman
CIO at the Department of Commerce
Simon Szykman

Simon Szykman was named Chief Information Officer (CIO) of the Department of Commerce in May 2010. As the Department’s CIO, Szykman is responsible for providing leadership, establishing policy, and maintaining oversight for the information technology investments that support the diverse portfolio of programs across the Commerce Department’s dozen bureaus. Szykman most recently served over three years as the CIO of Commerce’s National Institute of Standards and Technology (NIST), where he began his professional career as part of the agency’s technical staff.

Prior to his work at Commerce, Szykman served as the Director of the National Coordination Office for Networking and Information Technology Research and Development (NITRD), where he was responsible for the coordination of planning, budget, and assessment activities for the Federal NITRD Program. In this role, Szykman reported directly to the National Science and Technology Council and the White House Office of Science and Technology Policy (OSTP) – where he also worked temporarily as a Senior Policy Analyst, focusing on technology-related issues including cyber security and high-end computing.

Szykman has also worked at the Department of Homeland Security (DHS) as the Department’s first Director of Cyber Security R&D. There he led the development of cyber security R&D plans, programs, and budgets in support of the Department's mission, as well as the development of the Government's first interagency Federal Plan for Cyber Security R&D.

Szykman received Ph.D. and Master of Science degrees from Carnegie Mellon University, a Master of Engineering Management degree from George Washington University, and a Bachelor of Science degree from the University of Rochester.

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Title: CIO at the Department of Commerce
Guest: Michelle R. McKenna
Michelle R. McKenna
CIO at Constellation Energy
Michelle R. McKenna


Michelle McKenna is Chief Information Officer at Constellation Energy.  Constellation Energy [NYSE: CEG] is a Fortune 125 company, headquartered in Baltimore, MD.  Constellation is a leading supplier of energy products and services to wholesale and retail electric and natural gas customers, and conducts its business through various subsidiaries, including competitive energy businesses and Baltimore Gas and Electric Company (BGE).

Previously, Ms. McKenna was President of Vision Interactive Media Group, a division of Vision 360 based in Orlando FL where she was responsible for marketing, technology, business development, operations and finance. 

She has deep experience in the media and entertainment industry as SVP and CIO at Universal Orlando Resort where she was responsible for the oversight and leadership of technology at Universal Orlando Resort, including the recent launch of the Wizarding World of Harry Potter.

Michelle was also SVP and CIO of Centex Destination Properties and had a 13 year career with The Walt Disney World Company in a variety of executive positions in Resort Development, Finance, Marketing, Operations and Technology.  As Vice President, Information Technology, Ms. McKenna led the company’s largest ever technology investment – Destination Disney.   Destination Disney was a multi-year company strategic initiative to transform the company’s marketing, sales, on-line, and customer relationship management processes.  Prior to Disney, Ms. McKenna held positions at MetLife and Coopers & Lybrand (now Pricewaterhouse Coopers).

With over 20 years in the media and entertainment industry, a former CPA and controller, Ms. McKenna is a CIO with a strong business background who has a strong record of driving company growth through process and technology innovation.

Ms. McKenna holds a MBA from the Crummer Graduate School of Business at Rollins College in Winter Park Florida, and a B.S. in Accounting from Auburn University. 

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Title: CIO at Constellation Energy
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Traditional wisdom claims that working closely with customers will stimulate innovation but contrarians suggest that working closely with customers yields the predictable, stifles creativity, and misdirects resources into trivial innovation. Must we wait for lightning to strike or can we successfully partner with customers to innovate? What should a company do? And, in either case, how can IT further assist?


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