- From vision to fruition, what’s it take to implement change? : Wednesday, July 06, 2011

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Wednesday, July 06, 2011

From vision to fruition, what’s it take to implement change?

Stephen J. Bozzo

SVP and Chief Information Officer, 1-800-FLOWERS.COM

Stephen Bozzo is 1-800-FLOWERS.COM’s Chief Information Office, a position he assumed in April, 2007. Steven is responsible for all aspects of IT Planning, Development, Delivery Management, Infrastructure, and E-Commerce. In addition, Mr. Bozzo is responsible for the management of the award winning 1-800-FLOWERS.COM Customer Service Center.

Prior to joining the company, Bozzo served as Vice President and Chief Information Officer of the International division of MetLife Insurance Company, where he was responsible for the management and oversight of MetLife locations in 17 countries. Before MetLife, he held positions at Bear Stearns as Managing Director, AIG as Senior Vice President of Telecommunications and Technical Services, and Chase Manhattan Bank, where he served as Senior Vice President of Global Telecommunications.

Stephen Bozzo is a mentor at Columbia University’s Graduate School of Business. He has been a member of many associations including the Board of Directors for the Security Industry Association Technology Committee, the Education Committee of the International Communications Association, the Advisory Board for New York City Technical College, Director of the Wall Street Telecommunications Association, the Board of Directors of Forgotten Voices International, the Board of Directors of Long Island Software and Technology Network (LISTNET) and is co-chair of the LISTNET CIO Council.

Title: SVP and Chief Information Officer, 1-800-FLOWERS.COM

Guest: Larry Bonfante

Larry Bonfante

Chief Information Officer, the United States Tennis Association, Author

Larry has held executive leadership positions over the past 29 years in the Financial, Pharmaceutical, Not for Profit, Consulting, and Sports and Entertainment industries. He has received numerous industry accolades including being named as one of CIO Magazine’s CIO 100 in 2011 and Computerworld’s Premier 100 IT Leaders in 2009. As Chief Information Officer at the United States Tennis Association, Larry’s team is responsible for all information technology related services supporting the US Open, the most highly attended annual sporting event in the world. Larry is the founder of CIO Bench Coach, LLC an executive coaching practice for IT executives and the author of the book “Lessons in IT Transformation” published by John Wiley & Sons. Larry has served as a mentor and executive coach for many IT leaders in various industries. He serves as Chairman of the Fairfield-Westchester chapter of SIM and is a founding member of the CIO Executive Council. Larry has been a guest lecturer for the Masters Degree programs at Columbia University, NYU, and Polytechnic Institute. He is an accomplished public speaker who has presented at many industry conferences and writes a monthly leadership column and blog for CIO Insight magazine.

Title: Chief Information Officer, the United States Tennis Association, Author

Guest: Harish Ramani

Harish Ramani

SVP and Global Chief Information Officer, Constellation Brands

“Everything we do in IT should help the business make and sell our products.” This vision is how Harish Ramani, Global Chief Information Officer, embodies the role of IT at Constellation Brands. Born in Bombay, India, he has lived all over the world, in such as places as United Arab Emirates, England, India and Saudi Arabia, as well as California and Texas in the United States. Harish currently lives in Victor, New York.

Harish gravitated toward technology in his education and career. He earned a BA-MIS from the University of Texas at Austin and an MBA in Finance from Dallas Baptist University. After college, his career started with Exxon/Mobil as a senior analyst. After working for the oil and gas company, Harish’s career expanded into the beverage industry where he worked for Dr Pepper/Seven UP as director of IT. Next, he spent 10 years working for Cadbury Schweppes as director of IT and then Red Bull Americas as the head of IT before joining Constellation Brands in 2007 as Chief Information Officer for the North American region. In 2010 he was named Global Chief Information Officer.

A common thread throughout Harish’s career is the ability to bring people together to accomplish a goal. This talent allows him to draw in both business and IT perspectives to work together on creative answers to technology challenges. Harish’s experience helped shape his approach to keeping a global company like Constellation connected and engaged.

Title: SVP and Global Chief Information Officer, Constellation Brands

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Change is always hard. How do you move from pure luck at implementing a successful change to ensured change success? How do you make a successful change repeatable? We know the milestones: vision, the building of momentum as the change is implemented, eventual sustainability, and finally the desired results! But what does it really take to successfully steer your organization to a successful change though these milestones, and then reliably repeat the process again and again, as needed, within the organization and beyond to other organizations?

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