Jagdish Belwal, CIO of Tata Motors Limited has a business and IT experience of 16 years. He has extensive experience in customer service and channel management in construction equipment and commercial vehicle business units of Tata Motors. He is founder member of CRM Program of Tata Motors. Tata Motors Siebel CRM DMS is virtually an ERP for its channel partners covering comprehensively Sales, Service, Spares, Inventory and Logistics, Used Cars, complaints, call center and marketing. Tata Motors’ unique CRM Program is used by 30000 users across 2300 dealer locations. CRM application feeds Siebel Analytics with extensive data which is leveraged by 10000 users. Apart from enabling the customer interactions at the dealerships, the CRM Program enables direct customer contact through portals, mobiles, sms and call center.
Jagdish took over as CIO of Tata Motors from March 2009. His customer service background has resulted in a focus on business value driven IT management marked by managing complex IT architectures with diverse technologies and vendors through strong internal processes. Jagdish strongly believes that IT needs to lower the risks of IT operations through robust IT processes. At the same time it has to secure the future by leading the technology driven transformation of enterprise processes. Jagdish believes in Reuse of IT capabilities through SOA and Knowledge Management as a big contributor of business value.
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There is a huge positive impact to the business if a new capability or product is introduced sooner rather than later. Referred to as "time to value," how can IT make a measurable contribution to reducing the length of this time?
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