Engineers, developers, project managers and other technical members within an IT organization are living repositories of the organization's technology, architecture, software, and processes. What people know and can do is just as important as their ability to manage. Some retain unique technical knowhow that would be difficult, if not impossible to replace. So how do you retain knowledge crucial to your organization's software development project management, for example? ...Information that may reside in the heads of a select few individuals?
3 Ways of Rethinking IT to deliver more choice, faster, on a bigger scale
In conversation, Jim Fortner (VP of IT Development & Operations, Global Business Services, P&G), Gregory Simpson (CTO, GE), and John Dick (CIO, Western Union) all make it clear, IT is no longer an enabler, but a true business partner at their enterprises. (See: Rethinking IT to deliver Choice, Speed, and Scale)
"There is a new paradigm of leadership ... a real strong business orientation in IT staff folks with strong executive management skills, business skills, understand the process, so it is retooling the organization to readily step up to the challenge. ...business telling us we have such a tremendous opportunity to take on more scope and more work. They are looking for us to come back with more choices and strategies. (Jim Fortner, P&G)