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 Wednesday,
July 1, 2009 at 09:00 AM Central
The Y-Factor: Is IT ready?
Are CIOs ready?
Guest:
Timothy Kasbe
Title: SVP and Chief
Information Officer, Sears Holding Corporation
Guest:
John Gillispie
Title: COO, Iowa's
Information Technology Enterprise Office
Title: CIO, State of Iowa
Title: Former President of
NASCIO
They are highly mobile and demand constant connectivity. They desire
personalization and choice in whatever they do. They work to
live, not live to work. They don't like being paged at 2 am.
They change their jobs very quickly. Who are “they”? We’re
talking about Gen-Y which is soon to become the bulk of the IT
workforce and our future IT leaders. Will we be ready for this
IT workforce transformation? Will *they* still be able to
deliver IT as expected?
PLAY AUDIO
Wednesday,
June 24, 2009 at 09:00 AM Central
Here’s $19 Billion, now
make healthcare IT work!
Guest:
Tim Zoph
Title:
Senior Vice President, administration and Chief Information
Officer, Northwestern Memorial Hospital
IT budgets in Healthcare have always been too meager. Finally there’s
more money! But while IT leaders in healthcare now have a
whopping $19 Billion reward, they face the equally daunting task
of computerizing medical records. The problem of updating
medical records to digital has been a chronic issue for years.
In addition to money, what exactly does IT leadership need to
make this work?
PLAY AUDIO
Wednesday,
June 17, 2009 at 09:00 AM Central
Running IT Like a Teenager
Guest:
Ron Thieme, Ph.D.
Title:
Vice President and Chief Information Officer, AIT Laboratories
Guest:
Michael L Capone
Title: Corporate Vice
President and CIO, Automatic Data Processing, Inc.
Like a teenager, as IT professionals, we are also wrestling with
internal turmoil, and want to do things differently, defying the norm. Our
overzealousness and thinking "outside of the box" attitude is often taken
for immaturity. Can we really compete and innovate in this new world by
being mature and complacent? How about adopting the same so called "teenage
thinking," attitude, and adopt the approach along the chain of command to
make a positive difference and create real value through IT?
PLAY AUDIO
Wednesday,
June 10, 2009 at 09:00 AM Central
Bargain Hunting in IT Outsourcing: What are
the savings?
Guest:
Ahmed Mahmoud
Title:
Chief Information Officer, Advanced Micro Devices (AMD)
Guest:
Michael F. Corbett
Title:
Chairman, International Association of Outsourcing Professionals (IAOP)
Organizations talk about offshore outsourcing being a strategic initiative, but
what is the driver? It takes time and patience for an investment in India to
deliver real results, but just as that investment is starting to pay off,
companies are beginning to eye China. Why? Is it because macro economic
pressures are forcing salaries and other costs up in India? Is it an attempt to
protect initiatives through diversification to other countries? Is it
competitive marketing? Why abandon a valuable investment in one country, for the
unknowns of starting over elsewhere?
PLAY AUDIO
Wednesday,
June 3, 2009 at 09:00 AM Central
Dare a CIO show sensitivity in Tough
Times?
Guest:
Larry Bonfante
Title:
Chief Information Officer, the United States Tennis Association
Guest:
Chad Kirkpatrick
Title:
State CIO and Director of GITA, State of Arizona
With the global economic downturn and increasing competition, corporate
focus
is on IT to deliver results! Dare a CIO be sensitive or touchy-feely, or do
tough times demand a tough-nosed productivity centric number cruncher, who
delivers at any cost?
PLAY AUDIO
Wednesday,
May 27, 2009 at 09:00 AM Central
Improving the IT planning process
Guest:
Nicholas R. Colisto
Title:
Vice President and Chief Information Officer, Hovnanian Enterprises
Guest:
John Conley
Title:
Deputy CIO,
Governor's Office of Information Technology, State of Colorado
The state of our IT, short or long term, is a direct reflection of how
well we've planned. Our hindsight is only as good as the plans we made the
previous year and the end results. So, how should we plan? Do we plan based
on empirical data? What about using creativity or projections? How well
thought out is the IT planning process and what safeguards do we need to
ensure that the final result is a strategic IT plan which will create
success and growth?
PLAY AUDIO
Wednesday,
May 13, 2009 at 09:00 AM Central
Are All Your IT Applications Truly
Strategic?
Guest:
Brendan O'Malley
Title:
Vice President and Chief Information Officer, Tasty Baking Company
Guest:
Mark Griesbaum
Title:
EVP, Chief Information Officer for Cardean Learning Group
Over the years, organizations build any number of IT applications to get
work done. They then keep those same applications limping along, year after
year. Would there be any value to identifying which ones are truly strategic
and then focusing on investing resources in them, while outsourcing the
rest? How about a cleaner IT application portfolio by design?
PLAY AUDIO
Wednesday,
May 6, 2009 at 09:00 AM Central
Negotiate and Lead: Mantra for IT Leaders
Guest:
Rich Gius
Title:
VP and CIO, Atmos Energy
Guest:
Eric Dirst
Title:
Senior Vice President and CIO, DeVry Inc.
Today, IT spending can represent up to fifty percent of annual corporate capital
expenditures. Not all CIO's are blessed with procurement departments and savvy
buyers who know the technology well enough. So, a CIO needs to step in. How well
are today’s CIO's using their expertise to get the best value for their IT
dollars?
PLAY AUDIO
Wednesday,
April 29, 2009 at 09:00 AM Central
Getting New Business from Current
Customers
Guest:
Donald F. Martin
Title:
Vice President and CIO, Armstrong World Industries
Guest:
Merv Tarde
Title:
VP, Information Technology and Chief Information Officer
Title:
Vice
President of Facilities and Property Management, Interstate Battery System of America,
Inc.
Lately, new customers are hard to come by. What about focusing our
attention on our current customers and getting more (and maybe additional)
business from them? What would it take to get our current customers to use
us more? Can IT help?
PLAY AUDIO
Wednesday,
April 22, 2009 at 09:00 AM Central
Does your IT vendor pass the Tough Times
Test?
Guest:
Yuvi Kochar
Title:
CTO and VP of Technology, The Washington Post
Guest:
Mike Hugos
Title:
CIO at Large, Center for Systems Innovation [c4si]
A Friend in need is a friend indeed. In a severe economic downturn,
everyone
is affected. What do you look for from your vendors, to signal their
willingness to work with you to help you successfully weather the downturn?
For the most part, how have your vendors successfully or not-so successfully
adjusted to your IT's changed needs and wants?
PLAY AUDIO
Wednesday,
April 15, 2009 at 09:00 AM Central
Structuring ECR vs. Slash and Burn!
Guest:
Marti Menacho
Title:
SVP and CIO, JDS Uniphase
Guest:
Robert Fort
Title:
CIO , Virgin Entertainment Group,
North America
Everyone is trying to get a handle on costs, but an indiscriminate slash
and burn
of assets can reduce productivity and profitability. Cost cutting needs to
be
more precise. Could IT help capture costs as well as the impact of cuts in
those
costs, in a more organized and transparent way, to avoid such overkill? What
are the ways that IT can help structure Enterprise Cost Reduction (ECR)
efforts?
PLAY AUDIO
Wednesday,
April 8, 2009 at 09:00 AM Central
Getting a Handle on User Driven
Innovation
Guest:
John J. Sviokla
Title:
Vice Chairman, Global Managing Director of Innovation and Research, Diamond
Management & Technology Consultants
Title:
Former professor, Harvard Business School
Guest:
Dr. George O. Strawn
Title:
Chief Information Officer of the National Science Foundation
In the past, R&D built products and designed services to be cheaper and
cheaper. Today however, competition is driven by knowledge vs. price.
Instead of selling what we produce, we need to produce what sells. User
driven innovation can make that happen. How well is IT and IT leadership
positioned to enable user driven innovation?
PLAY AUDIO
Wednesday,
April 1, 2009 at 09:00 AM Central
Leveraging Social Networks for Results
Guest:
Robert J. Vitello
Title:
Chief Information Officer (Deputy Commissioner for Planning
and Technology) for the New York State Department of Labor
Guest:
Zeus Kerravala
Title:
Senior Vice President, Yankee Group
Guest:
Pieter Schoehuijs
Title:
VP and Chief Information Officer, Church & Dwight
All workers have networks of colleagues, both outside as well as inside
the organization. To access all ideas available in both networks, what is
the best way to introduce social networking into business strategy? How do
IT and business leaders leverage worker networks, including those outside
the organization, to get the best results?
PLAY AUDIO
Wednesday,
March 25, 2009 at 09:00 AM Central
The Lean M&A for Lean Times
Guest:
Alex Cullen
Title:
Vice President and Research Director, Forrester Research
Guest:
John W. Lambeth
Title:
SVP and CIO, Erickson Retirement Communities
When facing a tough global economic downturn, companies may merge for
greater competitive and synergistic strength. In good times, when growth is the
prime reason for an M&A, budgets for the integration can be generous, but what
happens in lean times, when money is hard to come by, and every penny must be
justified to corporate stakeholders and bean counters? How does IT get the money
it needs to do the integration right?
PLAY AUDIO
Wednesday,
March 18, 2009 at 09:00 AM Central
Is IT a culprit or cure for "Revenue
Leakage"?
Guest:
Dr. Claudio F. Abreu
Title:
President and CEO, Bayer Business and Technology
Services (BBTS) LLC
Title:
Head of Global Information Technology Operations
Title:
Head of Bayer Business Services NA Region
IT boosts productivity to make more money. IT allows efficiencies
that save money. IT innovation creates topline growth. However,
could IT cause "revenue leakage"? If so, under what circumstances? And
what about IT creating the necessary plug for a "revenue leakage"?
PLAY AUDIO
Wednesday,
March 11, 2009 at 09:00 AM Central
Demand Management: Justifying the ROI
Guest:
Ashwin Ragan
Title:
Former CIO, Wal-Mart
Guest:
Tim Payne
Title:
Research Director, Gartner, Inc.
Guest:
Simon Ellis
Title:
Practice Director, Supply Chain Strategies, IDC.
Guest:
Larry Lapide, Ph.D.
Title:
Research Director, Demand Management Solutions
Group
Title:
Director, Demand Management, MIT Center for
Transportation & Logistics
Demand management promises the next
generation of supply chain forecasting, however it can be a complex
initiative involving a cascade of changes in jobs, organizational structure,
and communications within and outside the enterprise. Is such an initiative
worth it? How hard will it be, to get it right the first time?
PLAY AUDIO
Wednesday,
March 4, 2009 at 09:00 AM Central
Is IT insourcing becoming the "IN"
thing?
Guest:
John Stevenson
Title:
Past president, SIM
Title:
Former CIO, Sharp Electronics Corporation
Guest:
Ashvin Vellody
Title:
Senior VP, Yankee Group
The global economic slump has prodded IT leaders into considering new
ways to
become self-reliant. Coveted outsourcing destinations are more expensive
then
they used to be. The IT talent pool has been overfished. And, the dream of
an
"idea economy" where corporations keep the elite idea generation in-house
and
outsource the grunt work, has had its problems. Is the time right for
insourcing?
PLAY AUDIO
Wednesday,
February 25, 2009 at 09:00 AM Central
UC: As simple as it sounds?
Guest:
Joe Burton
Title:
CTO, Cisco
Guest:
Steve Pickett
Title:
CIO, Penske Corporation.
Title:
Past President, SIM International
Today's new competitive world of work is global, more connected, and
always
on! Unified communication (UC) is the newly proposed tool for bringing all
communications together. Are these solutions ready to deliver as promised? Are
organizations ready to embrace them?
PLAY AUDIO
Wednesday,
February 18, 2009 at 09:00 AM
Central
Becoming the Sensei of an IT Dojo
Guest:
Bruce Carver
Title:
CIO of Cummins, Inc.
Guest:
Tom Pyke
Title:
CIO, US Department of Energy
Comparing IT with martial arts is not far fetched. Think of it this way...
Each member of an IT crew should be an agile thinker, have team spirit, and
should be able to courageously fight IT's daily battles. However, whether
the team member is leadership, mid-management, or an operational member,
everyone enters the IT dojo with their own strengths in terms of background,
personality, aspirations, apprehensions, etc. How can IT leadership, become
a Sensei in the true sense, and help its people achieve their optimum
performance level (i.e., their respective IT 'black belts')?
PLAY AUDIO
Wednesday,
February 11, 2009 at 09:00 AM
Central
IT: Working with Business to lead Customer
Innovation
Guest:
Brian Simmermon
Title: Vice President and
Chief Information Officer, Subaru of America, Inc.
Guest:
James Markarian
Title: Senior Vice President
and Chief Technology Officer, Informatica
Business knows clients and generally tells IT what the client wants. IT
is strategic, and understands how to make Innovation happen. Since innovation is
what the customer really wants, shouldn't IT be invited to the table to work in
tandem with business to better create the Innovation that business wants to
deliver to the customer?
PLAY AUDIO
Wednesday,
February 4, 2009 at 09:00 AM
Central
Ending Legacy Apps: When & how?
Guest:
Michael L Capone
Title: Corporate Vice
President and CIO, Automatic Data Processing, Inc.
Guest:
Bob Keefe
Title: Past President
(2008), SIM
Title: Senior Vice President
and CIO, Mueller Water Products, Inc.
Some organizations have been nursing legacy IT systems and applications
along
for decades in the belief they are squeezing the maximum value out of them. At
what point do you decide you've gotten your money's worth? When do you let go of
obsolete technologies to utilize newer, better technologies? What's the
least painful way to end them?
PLAY AUDIO
Wednesday,
January 28, 2009 at 09:00 AM Central
Next Technology Revolution in the USA:
Beyond promises
Guest:
Bob Gourley
Title:
CTO, Crucial Point Llc
Title:
Former CTO for the Defense Intelligence Agency
Guest:
Vint Cerf
Title:
Vice President and Chief Internet Evangelist
for Google
In order to remain globally competitive and develop a workforce of appropriate
number and quality, the national leadership has made promises to provide support
for the next US technology revolution. However, haven’t the budget allocations
and endorsements for the required programs and initiatives been disappointing
and inadequate?
With the new incoming national leadership, can both corporate and
ordinary Americans be hopeful about the future of the country and our families?
PLAY AUDIO
Wednesday,
January 21, 2009 at 09:00 AM Central
Justifying IT PMO in an economic
downturn
Guest:
Chris Crowhurst
Title:
VP Architecture & Business Systems Infrastructure,
Thomson Reuters
Should you assume that creating an IT PMO will automatically create business
value? During an economic downturn anything that impacts IT costs has to be
evaluated carefully. Bottom line: you need to be sure the number,
complexity, and scale of IT projects will justify the effort and cost of
creating a PMO and that the cost of the deliverables, including intangibles,
will be justifiable to all stakeholders on up through management. How does
an IT leader do this?
PLAY AUDIO
Wednesday,
January 14, 2009 at 09:00 AM Central
Data Centers: Belt Tightening vs.
Strangulation
Guest:
Robert Rosen
Title:
Chief Information Officer, NIAMS (National Institute
of Arthritis and Musculoskeletal and Skin Diseases), NIH
Title:
Past President SHARE
(IBM)
Guest:
Dr. Albert Esser
Title:
Vice President of Data Center Infrastructure, DELL
Guest:
Rohit Ghai
Title:
Vice President of Engineering, Storage and
Availability Management Group, Symantec Corporation
Despite the global wide financial meltdown, businesses still need to
keep running, and Data Centers are the very soul of most businesses. The
need to accommodate continually accumulating data and ongoing computing
growth doesn't stop, even during an economic slow down. Obvious strategies
to handling things include virtualization or consolidation, but those are
also expensive. Are there any other strategies that will streamline our Data
Centers while keeping the corporate bean counters off our backs?
PLAY AUDIO
Wednesday,
January 7, 2009 at 09:00 AM
Central
Indian CIO: Surviving a wild ride of ups &
downs
Guest:
Partha Iyengar
Title:
VP distinguished analyst and
regional research director, India, at Gartner
Guest:
Arvind Tawde
Title:
SVP and CIO, Mahindra &
Mahindra Limited
Indian enterprises ballooned rapidly and Indian IT leaders rushed to
manage
the growth by leveraging the latest technologies. Now the global economic
crisis has abruptly put the breaks on IT initiatives worldwide. Suddenly
everything IT has gone from boom to bust everywhere, including in India. How
well has Indian IT handled this wild roller coaster ride?
PLAY AUDIO
Wednesday,
December 31, 2008 at 09:00 AM
Central
Is your Email/Data secure in the cloud?
Guest:
Howard A. Schmidt
Title: President & CEO of the London based
Information Security Forum (ISF)
Title: Professor of Practice, The Georgia
Institute of Technology's GTISC
Title: Former White House Cyber-Security
Advisor
Title: Distinguished Fellow, The Poneman
Institute
Title: Professor of Research, Idaho State
University
Title: Board Member and Security Strategist
with ISC Squared
In the interest of achieving scalability, are we moving too quickly to
cloud
computing? What about data/email security issues? Once Cloud Computing becomes
the de facto standard, there will be no turning back. Is our act together?
PLAY AUDIO
Wednesday,
December 17, 2008 at 09:00 AM
Central
A Troubled Marriage: HR and IT
Guest:
John Gillispie
Title:
COO, Iowa's Information Technology Enterprise Office
Title:
CIO, Iowa
Title:
Former president NASCIO
Guest:
Richard B. Thompson
Title:
CIO,
Maine State Government
Guest:
Alicia Kellogg
Title:
Director of Human Resources,
Maine State Government
There is a huge opportunity cost, when IT resource needs cannot be met
quickly
and cost effectively. Some problems include: an IT that is unaware of budget
constraints or corporate cultural criteria, or a non-technical HR that can
become a bottleneck. How can HR and IT become a true marriage, where both
parties work together?
PLAY AUDIO
Wednesday,
December 3, 2008 at 09:00 AM Central
A Quantum Leap: Transforming IT from a Cost
Center to a Value Driver
Guest:
Don Sharp
Title: Vice President and Chief Information Officer, Navistar
Guest:
Gail Homberg
Title: Former CIO, Bally
Total Fitness
IT that merely maintains the status quo doesn't attract substantial
funding. OTH, IT that helps the business innovate and operate more efficiently
has the power to profoundly improve business processes, save money, and help the
organization leap global competition in a single bound! How does IT become a
value driver?
PLAY AUDIO
Wednesday, November 26, 2008 at 09:00 AM
Central
IT Workforce Mapping: Finding the right mix
Guest:
Steve Phillips
Title: Senior Vice
President, Chief Information Officer Avnet, Inc.
Guest:
Dr. Jerry Luftman
Title: Executive
Director of Graduate Information Systems Programs, and Distinguished
Professor at Stevens Institute of Technology, Hoboken New Jersey
IT leaders must structure their organization to take full advantage of
new and changing technologies. They must ensure that every team member
contributes to the success of the business as IT grows and changes around
them. Roles must change too, and so should the staffing levels and
skills/experience mix. How do we handle this moving target to ensure that
people are not the weakest link?
PLAY AUDIO
Wednesday, November 19, 2008 at 09:00 AM
Central
"Versatilist" Crew: Will IT get done?
Guest:
Kevin Walker
Title: SVP and CIO, American
Electric Power
Guest:
Ken G. Fulmer
Title: Chief Technology
Officer, Sunoco, Inc.
While versatility may be the key to a successful IT career path, as a
CIO, are
you ready to put your job on the line by delegating tasks to team members that
may not always be up to it?
PLAY AUDIO
Wednesday, November 12, 2008 at 09:00 AM
Central
Realigning IT in a downturn to get an
upturn!
Guest:
Patricia A. Coffey
Title:
Executive Board
member, SIM
Title:
Advanced Practices Council member, SIM
Title:
Vice
President, Distribution Marketing and Enterprise Applications, Allstate
Insurance Company
Guest:
Leo Collins
Title: VP of
Advocacy and Communities of Interest, SIM
Title:
CIO, Lion’s Gate Entertainment
Isn't IT supposed to be strategic? If so, can an IT leader do any
special realigning of IT resources to help his/her company not only survive
the downturn, but be in a better position strategically once things improve,
to ensure a quick return to robust topline growth?
This
show was broadcast live, from SIMposiumO8, Orlando, FL. To learn more about SIM,
please visit www.SIMNET.org.
PLAY AUDIO
Wednesday, November 5, 2008 at 09:00 AM
Central
2009: Bright or F.U.D.?
Guest:
Casey Coleman
Title: Chief Information
Officer, U.S. General Services Administration
Guest:
Christopher R. Barber
Title: Senior Vice President
and Chief Information Officer, WesCorp
In 2009, IT may be used as a driver and sandbox to deliver
innovation and competitive advantage to businesses worldwide. At the same
time, worldwide labor arbitrage, looming baby boomer exodus, and other
economic imbalances may introduce fear uncertainty and doubt (F.U.D.). How
is 2009 expected to turn out for IT?
PLAY AUDIO
Wednesday, October 29, 2008 at 09:00 AM
Central
Can 20 hrs/wk people satisfy a hungry
IT?
Guest:
Jeffrey P. Chasney
Title: EVP, Strategic
Planning, and CIO, CKE Restaurants, Inc.
Guest:
Brian Prentice
Title: Research Vice
President, Gartner's Emerging Trends and
Technologies Group
While IT has allowed some industries to cut
labor, paradoxically, IT is having problems finding skilled people! Two
trends are responsible: the boomer generation of experienced technology
workers is approaching retirement and some valuable IT resources are just
scarce. So what about a new 20 hour-a-week free agent work force to meet
future IT needs? Will this kind of work force be able to handle the job?
PLAY AUDIO
Wednesday, October 22, 2008 at 09:00 AM
Central
Cost of IT Quality or lack thereof...
Guest:
John Von Stein
Title: Executive
Vice President and Chief Information Officer (CIO) of The Options Clearing
Corporation (OCC)
Guest:
Ben Hope
Title: SVP and CIO, Fox Networks Group
For some not so obvious reasons, the Quality Assurance function in IT is treated
as a step child! While there are costs related to implementing quality in terms
of appraisal and prevention, are these costs really exceeding that of failure?
Implementing a successful IT QA function is in fact, a change management
challenge. How well are we doing on this front?
PLAY AUDIO
Wednesday, October 15, 2008 at 09:00 AM
Central
Once merely thrifty, VoIP's going
strategic!
Guest:
Phil Edholm
Title: Enterprise CTO,
Nortel Networks
Guest:
Zeus Kerravala
Title: Senior Vice President
of Enterprise Research, Yankee Group
At one time, VoIP was just a way to cut down on phone bills. With the
convergence of audio and data streams, VoIP is now a serious communication tool
millions of businesses depend on every day. But cheap phone service is only one
aspect. What strategic advantages will VoIP offer in the future, as the
technologies involved mature further?
PLAY AUDIO
Wednesday, October 8, 2008 at 09:00 AM
Central
Getting "in the Groove" as a CIO
Guest:
Larry S. Thomas
Title: VP and CIO, Landstar, Inc.
Guest:
Dan Mintz
Title: CIO, US Department of Transportation
Guest:
Frank B. Modruson
Title: Chief Information Officer, Accenture
A CIO's job tenure is fraught with deadlines, RIF's, job changes, and
other
stress, and a tough job can take its toll. Is there a better way to do a much
better job? ...perhaps by using positive thinking or changing our thoughts to
affect outcomes? Can we change our outer world by getting "into the groove",
internally?
PLAY AUDIO
Wednesday, October 1, 2008 at 09:00 AM
Central
Trust IT Vendors at your own peril!
Guest:
Mark
Katz
Title:
VP Global IT and Chief Information Officer, Esselte
Corporation
Guest:
Dr. Janis L. Gogan
Title:
Professor, Information & Process
Management, Bentley College, Waltham, MA
When it comes to hot new technologies that are still immature or just
challengingly complex, how can an internal IT department develop the necessary
criteria to avoid being taken for a ride by a vendor? How does IT Leadership
keep a healthy skepticism about what a vendor is doing, when they themselves may
have only a tenuous grip on the technology?
PLAY AUDIO
Wednesday, September 24, 2008 at 09:00 AM
Central
A CIO as a Second Banana
Guest:
Shawn Banerji
Title: CIO Practice, Russell Reynolds Associates,
Inc.
Guest:
Robert W. Blair
Title: Senior Vice President – Enterprise Delivery
Services, SunTrust Banks, Inc.
Guest:
Mark Polansky
Title: Managing Director, North America Information
Technology Officers, Korn/Ferry International
While there are obvious incentives for an IT executive to opt for the
title of CIO in a small firm, what about accepting a position in a much larger
firm where he/she reports to another CIO? For the ultimate IT leader, a CIO,
what are the career advantages? How easy is it to adapt to being second banana
in a larger organization, after having been the top banana elsewhere?
PLAY AUDIO
Wednesday, September 17, 2008 at 09:00 AM
Central
Leveraging ITSM beyond IT
Guest:
David Cannon
Title: President, itSMF USA Board
Title: Co-author, Service
Operation book for ITIL v3
Title: ITSM Practice
Principal, HP
Guest:
John
Foley
Title: Director – IT
Governance, Alcatel-Lucent
IT Services Management (ITSM) started as a set of best practices to deliver
better IT. However, the execution touches almost every area of business.
Isn't it time that we exploit ITSM's potential beyond IT?
PLAY AUDIO
Wednesday, September 10, 2008 at 09:00 AM
Central
IT Security: Future Perfect?
Guest:
Carey Nachenberg
Title: Chief Architect and Symantec Fellow, Security
Technology and Response, Symantec
Guest:
Al Kirkpatrick,
CISM, CISSP
Title: VP, CISO, First American Corporation
Guest:
George Dolicker
Title: CISO, Lenovo
Guest:
Howard A.
Schmidt
Title: President and CEO of R & H Security
Consulting LLC
Title: Professor of Practice, The Georgia
Institute of Technology's GTISC
Title: Adjunct Distinguished Fellow, Carnegie
Mellon's CyLab
Title: Distinguished Fellow, The Poneman
Institute
Title: President & CEO of the London based
Information Security Forum (ISF)
Today's IT security is only as effective as the human beings who
implement and
monitor it. Technology may promise self healing, intelligent, automated
systems that will proactively respond to threats. How soon will this be a
reality? Will this be state of the art IT security ...IN THE YEAR 2050?
PLAY AUDIO
Wednesday, September 3, 2008 at 09:00 AM
Central
India: The new face of enterprise IT
Guest:
Christopher J. Rence
Title:
Vice Present, Chief Information Officer, Fair Isaac
With the economic explosion in India has come challenges of managing growth and
competitive pressures. Changing from the relatively insignificant business
function of keeping computers running to becoming a mission critical backbone of
an organization, enterprise IT's role requires a complete transformation in
terms of people, processes, and technology. How are IT leaders in India
coping?
PLAY AUDIO
Wednesday, August 27, 2008 at 09:00 AM
Central
Is IT consolidation the right strategy?
Guest:
John D. Conley
Title:
Deputy CIO, State of Colorado
Guest:
Bruce J. Goodman
Title:
SVP and Chief Information Officer, Humana
Consolidation of IT infrastructure, applications, and data is the
logical way to control costs, but how much consolidation is practical? Too
much and the end result may be a lethargic monolithic IT with a lot of
inertia and intertwined critical parts requiring meticulous synchronization.
Given the speed of technology change, is this approach practical?
PLAY AUDIO
Wednesday, August 20, 2008 at 09:00 AM
Central
Burn the Desktop - Let's
Work Online!
Guest:
Gregory R. Simpson
Title: Chief Technology Officer, GE
Guest:
Joshua Holbrook
Title: Director, Enterprise Research, Yankee Group
It wasn't long ago when using office productivity applications online were
considered a fad. Enterprise applications are already running in (software as a
service) SaaS and/or are internally hosted and used over a browser. A perceived
inconvenience held us to the desktop. With web2.0 applications for office
productivity gaining ground, can we safely say good-bye to desktops? Are we
there yet?
PLAY AUDIO
Wednesday, August 13, 2008 at 09:00 AM
Central
Can IT bring on TRUE CSR?
Guest:
Georg Kell
Title: Executive Director, the United Nations
Global Compact
Guest:
Stanley S. Litow
Title: VP, Corporate Citizenship & Corporate
Affairs and President, IBM International
Foundation
Guest:
Sean Worthington
Title: Vice President, IT Business Services, CISCO
Systems, INC.
Organizations have long been using Corporate Social Responsibility (CSR) as
a
PR tool and/or cost of doing business. IT facilitates organizational changes
such as those related to CSR, through communication and collaboration. So,
are
organization empowering IT leadership to take an active part in genuine CSR
vs. just being a business enabler? And, since IT is also a source of
environmental damage and a facilitator of change towards CSR, how can it be
both hero and devil at the same time?
PLAY AUDIO
Wednesday, August 6, 2008 at 09:00 AM
Central
"Always Up" IT: Beyond SLA's
Guest:
Steven Rubinow
Title:
Executive Vice President & Chief Information Officer, NYSE EURONEXT
Guest:
Imad Mouline
Title: Chief Technology Officer of Gomez, Inc.
Many organizations require virtually 100% uptime. This means more than just
implementing internal or vendor SLA's. How exactly do you train people and
develop a 100% uptime culture? What kind of technologies and processes do you
have to put in place?
PLAY AUDIO
Wednesday,
July 30, 2008 at 09:00 AM
Central
CIO Dilemma: Be a sprinter or marathon
runner?
Guest:
Jane Landon
Title: CIO, NYC Department Of Finance, NY,
NY
Guest:
Steve Bandrowczak
Title: Chief Information Officer (CIO), Nortel
Networks
A CIO needs to keep his/her IT organization agile to handle uncertainty,
rapid business changes, disruptive innovations, and cater to management that
may not have the patience to wait for long term IT projects. On the other
hand, careful strategy, consistency of effort, and an eye focused firmly on
future goals are also needed. What should a CIO train for? Becoming a
sprinter or marathon runner?
PLAY AUDIO
Wednesday, July
23, 2008 at 09:00 AM
Central
Security: A moving target!
Guest:
John Pescatore
Title:
Vice president and Research Fellow, Gartner
Research
Most innovations including virtualization, SOA, and Web 2.0 are still not
fully cooked and have security vulnerabilities. Furthermore, there are more
new innovations in the pipeline. How does an enterprise secure anything when
everything is in flux?
PLAY AUDIO
Wednesday, July 16, 2008 at 09:00 AM
Central
Exploiting ECM to Maximize ROI
Guest:
Melissa Webster
Title: Program Vice President, Content &
Digital Media Technologies,
IDC
Guest:
Carl Kessler
Title: Vice President, Worldwide
Development, IBM's ECM Business
Guest:
Razmik Abnous
Title: Vice President, Chief Technology
Officer, Documentum Founding Engineer, EMC Content Management and Archiving
Division
Organizations are adopting ECM (Enterprise Content Management) systems to
handle the deluge of different types of content coming from many different
sources. How successful are they at getting a handle on all that content, and
when successful, have they figured out ways of leveraging it all as an asset
to increase ROI instead of just passively storing it?
PLAY AUDIO
Wednesday, July 9, 2008 at 09:00 AM
Central
Is Thinking OTB a Question of Nature or
Nurture?
Guest:
Calvin S. Sihilling
Title: Chief Information Officer and
Executive Vice President, Nash Finch Co.
Guest:
Michael J. Gelb
Title: Noted Author, Lecturer on Innovation
& Creativity
Is being a creative CIO based on natural talent alone? ....Or can critical
skills like thinking "outside the box" (OTB) be learned? What balance of innate
and acquired skills make the difference between a merely good CIO and a truly
creative IT leader?
PLAY AUDIO
Wednesday, July 2, 2008 at 09:00 AM
Central
Better IT workforce through an
Industry-Academic Partnership
Guest:
Harry R. Lewis
Title: Gordon McKay Professor of Computer
Science, Harvard College
Guest:
Kevin R. Faughnan
Title: Director,
IBM Academic Initiative, Software Group
A fresh graduate (even with MIS as a major) usually has little clue about how
real world IT works. If ongoing education programs are ineffective in retooling
or improving worker value, can IT and academia come together to create an
ongoing certification program, to keep track of an IT graduate’s training and
career advancement, from college throughout his career?
PLAY AUDIO
Wednesday, June 25, 2008 at 09:00 AM
Central
Re/Designing An Effective IT Governance
Model
Guest:
Lynn Lawton, CISA, FBCS CITP, FCA,
FIIA, PIIA
Title: International President of ISACA and
the IT Governance Institute
(ITGI)
Guest:
Jeff Johnson
Title:
VP, IT Infrastructure, Constellation Energy
Guest:
Pete Gibson
Title:
Senior Vice President, IT, Wyndham International, Inc.
While there's a lot of emphasis on IT Governance, organizations have been
building silo IT governance mechanisms to solve problems in isolation. This
is a reactionary and prevents IT from making a strategic impact. How about
proactively designing IT governance around an organization's overall
objectives and performance goals and continually redesigning whenever these
objectives and goals change?
PLAY AUDIO
Wednesday, June 18, 2008 at 09:00 AM
Central
Choice Computing? No problem!
Guest:
Ben
Grimes
Title: CTO, Avocent Co.
Guest:
Barbara M. Crane
Title:
Vice President, IT Customer Service, ARAMARK
Guest:
Fred Broussard
Title: Research Director, Enterprise System
Infrastructure Software, IDC
What would it be like if an end user could be offered real flexibility in the
way they use technology? This would include maintaining central control with
respect to security and who gets what, as well as an almost self-healing desktop
environment less dependant on support personnel. Are we there yet?
PLAY AUDIO
Wednesday, June 4, 2008 at 09:00 AM
Central
Software Project Success: Beyond
flipping a coin!
Guest:
Russ Daniels
Title: Vice-President & CTO, HP Cloud
Services Strategy
Guest:
Steve Moffett
Title: VP of Solutions Delivery, DSW Inc.
There have been multiple best practices and methodologies proposed to
minimize the risk related to software projects (iterative, agile etc.). With
stakes so high, organizations are open to any and all suggestions and deploy
internal/external resources to help select the right software project
methodology and manage execution. Still we can count more failures than
success. Are we missing something here?
PLAY AUDIO
Wednesday, May 28, 2008 at 09:00 AM
Central
Virtualization Performance: Stretching the
envelope!
Guest:
Simon Crosby
Title: Chief Technology Officer of the
Virtualization and Management Division of Citrix
Guest:
Tom Bishop
Title: Chief Technology Officer, BMC
Software
Guest:
Dr. Tim Marsland
Title: Sun Fellow, Chief Technology Officer,
Software Organization, Sun Microsystems Inc.
Guest:
Brian Stevens
Title: CTO and Vice President, Engineering,
Red Hat
We've virtualized servers, networks, storage, applications, and I/O, and
reduced the physical infrastructure footprint. The next step is to maximize
performance. What avenues are being explored and what benchmarks can we reach or
exceed?
PLAY AUDIO
Wednesday, May 21, 2008 at 09:00 AM
Central
Video over IP: Opportunities and
Challenges!
Guest:
Jean Grant
Title: VP of Advanced Technology, March
Networks
Guest:
Mark Kirstein
Title: President of Multimedia Intelligence
Whether it's used for security surveillance or as a resource for an enterprise,
Video over IP has penetrated the enterprise. What used to be an operations issue
is now one more headache for the IT leader. What does getting Video over IP buy
us? While it's a bandwidth hog, could there be benefits worth the investment?
PLAY AUDIO
Wednesday, May 14, 2008 at 09:00 AM
Central
Can a CIO afford a 2 week vacation?
Guest:
Mark Tonnesen
Title: VP IT, CIO, Logitech
Guest:
Jack Staehler
Title: Group Vice President, Technology,
Orbitz Worldwide
Most IT leaders don’t take much needed long vacations. The fears are that on one
hand, if something happens, they’ll have a mess to fix. On the other hand, if
every thing works smoothly in their absence, corporate management may wonder if
they are worth the pay. Should/Can a CIO enjoy a long vacation?
PLAY AUDIO
Wednesday, May 07, 2008 at 09:00 AM
Central
SaaS Management: Morphing Pain!
Guest:
John Rowell
Title: CTO, Opsource
Guest:
Joe Burton
Title: CTO, CISCO-Unified Communications
Guest:
Ben Pring
Title: Research Vice President,
Gartner IT Services and Sourcing Group
SaaS promises big relief while causing new headaches such as: Identity
Management challenges, difficulties in moving quickly and seamlessly from one
SaaS offering to another, and greater difficulty in isolating issues within
the brave new world of mashups.
PLAY AUDIO
Wednesday, April 30, 2008
A Burnt Out IT Workforce: Diminishing
Returns
Guest:
N. Dean Meyer
Title: Organizational Transformation Author
and Coach, NDMA
Guest:
Christina Maslach
Title: Professor of Psychology, Vice
Provost, University of California, Berkeley
With stakes continually rising, maximizing the use of IT talent and resources
can become so demanding, it becomes counter productive. Burnt out and struggling
with grueling hours toiling over ever growing task lists, IT soldiers suffer
from battle fatigue with negative results ranging from acute productivity loss
to resignation resulting in loss to an organization of valuable system/business
knowledge.
PLAY AUDIO
Wednesday, April 23, 2008
Large Application Delivery: Solving a good
problem
Guest:
Karl Triebes
Title: Senior Vice President & Chief
Technology
Officer, F5 Networks, Inc.
Guest:
Mark Fabbi
Title: VP Distinguished Analyst for
Gartner’s Networking and Communications Equipment practice
Business growth brings its own challenges. With organizations delivering large
web applications and content across the globe to multi-platform desktops and
mobile devices, there are 2 delivery problems: 1) Scale (number of users and
devices) and 2) The flexibility needed to support any device. These problems
could create a bottleneck, but just adding more hardware is not the best
solution. What can organizations do to enable their infrastructure to support
practically limitless bandwidth and performance requirements for demanding
needs both now and in the future
PLAY AUDIO
Wednesday, April 16, 2008
My CIO is an Alien!
Guest:
Susan
Cramm
Title: President Valuedance and Former CIO,
Taco Bell Corporation.
Guest:
Tim Sanders
Title: Author, Speaker, former Yahoo!
Leadership Coach and Chief Solutions Officer
If
being a CIO is a very demanding role that requires taking control of the IT
function to reduce cost and get things done whatever it takes, are you in danger
of being seen by your own crew as well as other business users, as an oppressor,
control freak, and an alien who is making their life miserable?
PLAY AUDIO
Wednesday, April 09, 2008
MDM: Is it an IT or a business Challenge?
Guest:
Robert Friedrich
Title: VP, Enterprise Data Architecture,
Equifax
Guest:
Aaron Zornes
Title: Chief Research Officer, The MDM
Institute
Guest:
Jim Honerkamp
Title: CIO, The Hillman Group
Organizations are facing a problem: They don't have a unified view of the data
spread across departments. Expensive technology tools claiming to magically
solve this problem have not helped. Is this a problem with creating or sharing
data? Is it an IT or a business problem?
PLAY AUDIO
Wednesday, April 02, 2008
Social Networks: The Enterprise Adoption
Challenge
Guest:
Mark McDonald
Title: Group vice president and head of
research for Gartner Executive Programs (EXP)
Guest:
Lloyd Taylor
Title: Vice President of Technical
Operations at LinkedIn
Beyond the cool technology factor, can social network
tools (networking sites, Internet communities, blogging software, et al) be
adopted by enterprises to facilitate learning, internal and external
communication, and improve productivity within the IT department and
organization as a whole?
PLAY AUDIO
Wednesday, March 26, 2008
Green IT: The true ROI
Guest:
Molly A. O’Neill
Title: Assistant Administrator and Chief
Information Officer
Office of Environmental Information U.S. Environmental Protection Agency
(EPA)
Guest:
Wendy Bell
Title: CIO of GE Capital Solutions Fleet
Services
Guest:
Pat Lawicki
Title: Senior Vice President and Chief
Information Officer, Pacific Gas and Electric Company
Guest:
Ashok
Singhal
Title: Chief Technical Officer, Founder,
3PAR
Green IT initiatives are primarily to help improve the global environment
rather than our balance sheets. While organizations may join the bandwagon
for visibility, do they really care about it given that there is not a
significant
tangible ROI on related investments?
PLAY AUDIO
Wednesday, March 19, 2008
The CIO as a Communications Maestro!
Guest:
Stephen C. Savage
Title: Senior Vice President, Chief
Information Officer, CA, Inc.
Guest:
Atefeh Riazi
Title: World Wide CIO, Ogilvy Mather
Effective communication with internal/external constituents and customers is
key to achieving success in business and IT. How well are we doing on that
front? What does it take for an IT leader to become a maestro and conduct a
communications orchestra where the right messages are getting conveyed,
timely, to the right people and nothing gets lost in translation?
PLAY AUDIO
Wednesday, March 12, 2008
IT Spending Into the Skid
Guest:
Dr. Howard A. Rubin
Title: Senior Gartner Advisor, Professor
Emeritus of Computer Science at Hunter College of the City University of New
York, former Nolan Norton Research Fellow
Guest:
Dr. John J. Sviokla
Title: Vice Chairman, Global Managing
Director of Innovation and Research, Diamond Management & Technology Consultants
Title: Former professor, Harvard Business
School
When faced with a car skid, experts teach that you
should “steer into the skid”, despite an instinctual urge to do the opposite.
Similarly, when it comes to IT investment and its impact upon business
performance, management reacts the same way. Just at the point of crisis, when
companies should be investing more in technology, to drive business performance,
management’s reflex is to cut spending. While this is no surprise, since
management’s focus is mainly on IT’s cost, not its value, how can IT leadership
challenge such a management reflex?
PLAY AUDIO
Wednesday, March 5, 2008
IT Initiative Failures: Saving a sinking
ship
Guest:
Jane Landon
Title: CIO, NYC Department Of Finance, NY,
NY
Guest:
Charles Hunsinger
Title: Vice President, Chief Information
Officer, Corporate Express US
There are numerous examples of failed IT initiatives and related analysis of why
the failure happened. What can be done to proactively raise the flag? At what
point, do we cut our losses vs. trying to save a sinking ship?
PLAY AUDIO
Wednesday, February 27, 2008
Does Your IT Helpdesk Help?
Guest:
Barry Carter
Title: Corporate Information Officer (CIO),
for Alliance Data Systems
Guest:
Vinny Licht
Title: Chief
Information Officer, TAUCK WORLD DISCOVERY
The IT helpdesk operation in most organization has mostly been ad hoc and
reactionary. It has also been given the glamorous title, "service desk"
with "ITIL" expected to provide a virtual weapon and the department to become
a proactive army that anticipates and annihilates enterprise wide IT problems.
Is that truly the case?
PLAY AUDIO
Wednesday, February 20, 2008
Isn't IT still a team sport?
Guest:
Barry Vandevier
Title: CTO, Travelocity.com L.P.
Guest:
Dale W. Meyerrose
Title: Major General (Retired),
The Honorable Dale W. Meyerrose Associate Director
of National Intelligence and Chief Information Officer
Technology allows today's IT work force the convenience of working from
anywhere, untethered from each other or a physical location. But what happens
to the team, when the players are in virtual rather than physical proximity?
What's lost, and how do we get it back?
PLAY AUDIO
February 13, 2008
IT Innovation: Too much, too quick?
Guest:
Brian Shield
Title: CIO, The Weather Channel Companies
Guest:
James P. Andrew
Title:
Senior
Partner and Director of BCG, The Boston Consulting Group
While each new IT innovation is expected to bring value, it also tends to
bring complexity. How quickly can you digest the changes required by one
innovation, before being able to swallow more from the next one? Are we at
peril of choking on too much of a good thing, or should we welcome any and all
innovation as it comes?
PLAY AUDIO
February 6, 2008
Every IT Decision Counts!
Guest:
Dan Ariely
Title: Luis Alvarez Renta Professor of
Management Science, Massachusetts Institute of Technology (MIT)
Guest:
Elizabeth Hackenson
Title:
Chief Information Officer; Director, LGS,
Alcatel-Lucent
Guest:
David Orellana
Title: CIO, Mexicana Airlines
The success or failure of IT is usually attributed to the BIG decisions made
by the top brass. However, the relatively small decisions made by the IT
crew and mid-management as part of day to day operations also have a
snowball effect in the overall effectiveness of IT. What can we do to foster
an environment of effective IT related decision making along the chain of
command for best results?
PLAY AUDIO
January 30, 2008
Becoming a TOP LINE driven CIO
Guest:
George F. Chappelle
Title: SVP & CIO
at Sara Lee Corporation
Guest:
Catherine
Boivie
Title: Senior VP, Information Technology, Pacific Blue Cross
Using 'Cost Savings' as the sole determinant for justifying IT's value, actually
undermines its true value. Today's IT leaders need to be "Show 'em the money!"
kinds of guys. What does it mean to be an IT leader, driven to bring TOP LINE
growth to your organization?
PLAY AUDIO
January 16, 2008
Cloud Computing: beyond research
projects...
Guest:
Dr. Daniel
D. Frye
Title:
Vice President, Open Systems Development, IBM Systems
& Technology Group
Guest:
David Mitchell
Title: SVP IT
Research, OVUM
Cloud computing is a new technology that promises virtually unlimited
processing bandwidth, with access to data from anywhere on any device. Is it
ready for commercial adoption? What are the key user needs driving this
initiative? What are the advantages and what are the gotchas?
PLAY AUDIO
January 9, 2008
Multi-Vendor Sourcing:
Handling uncomfortable bedfellows
Guest:
Dan
Mahlebashian
Title: Chief
Contracting Officer, IS&S, General Motors Corporation
Guest:
Les Mara
Title: Business
Process Outsourcing, EMEA, Hewlett-Packard Ltd
In global outsourcing, it is not uncommon to have multiple vendors to reduce
risks. But, can we rely on competitors to work together as one happy family,
and deliver on their respective expectations?
PLAY AUDIO
December 19, 2007
Successful Disaster
Recovery: What does it take?
Guest:
Pat Hanavan
Title: Vice
President, Product Management, Symantec Corporation
Guest:
William DiMartini
Title: Senior Vice
President, SunGard Availability Services
Research indicates that when tested, almost half of all disaster recovery plans
fail, resulting in harm to a brand, customer loss, losses to competitors, and
loss of valuable company data. What steps should companies take to ensure
successful disaster recovery? What are the accepted best practices?
PLAY AUDIO
December 12, 2007
Data Center Virtualization: Digging
Deeper
Guest:
Mark Bregman
Title: Executive Vice President, Chief Technology Officer,
Symantec
Guest:
Simon Crosby
Title:
CTO, Virtualization and
Management Division, XenSource
Data centers are the vaults where we store mission critical information and
intellectual property that users may need to access on quick notice but which
also need to be protected. What does it take to successfully 'virtualize' a data
center? Is it a smooth ride? If not, what issues need to be addressed?
PLAY AUDIO
November 28, 2007
Enterprise Virtualization - from the
industry's perspective
Guest:
Phil Edholm
Title: CTO and VP
Network Architecture, Nortel Networks
Guest:
Jeffrey M. Nick
Title: Senior Vice
President and Chief Technology Officer, EMC Corporation
Guest:
Hubert Yoshida
Title: Vice
President and Chief Technology Officer, Hitachi Data Systems Corporation
Guest:
John Webster
Title: Principal
IT Advisor, Illuminata, Inc.
Vendors! Global enterprises! It seems like everyone is embracing
virtualization! Meanwhile, the analysts who keep track of such potentially
IT-world shaking technologies are intently watching related and emerging
trends. What are they seeing? Stunning successes or treacherous ground? What
should IT decision makers know before they bet the bank on this new paradigm?
PLAY AUDIO
November 14, 2007
The Pied Piper CIO
Guest:
David Johnson
Title: Global
Information Officer, Jones Lang LaSalle
For IT to be truly successful at delivering value, the non-IT members of an
organization must know and trust IT enough to adopt the positive changes IT
can foster.
Just how effective are the various internal communications methods such as
brag emails, speeches, 'town hall' meetings, etc., currently being used to
promote IT? Can we do better?
PLAY AUDIO
November 7, 2007
Homogeneous IT Outsourcing Delivery:
Are we there yet?
Guest:
Kevin M. Campbell
Title:
Group Chief
Executive - Outsourcing, Accenture
Guest:
Simon Telfer-Smith
Title:
VP
Information Technology, Elekta Group
Guest:
Mindy Blodgett
Title:
Analyst,
Enterprise Research - Business Process Outsourcing Strategies, Yankee Group
Guest:
James A. (Jim) Fortner
Title:
Director,
Global Business Services, Infrastructure Services & Governance, P&G
When we go to a global burger chain (you know who!) anywhere in the world,
we expect the same experience and product quality and get what we expect.
Organizations who have embraced IT outsourcing at a global level have similar
expectations. However, for the most part, the expectations are not being met and
the cultural differences are used as scapegoat. Can we do better? How?
PLAY AUDIO
October 24 , 2007
Effective IT Contract Negotiations
Guest:
Tim Cowen
Title:
Chairman,
IACCM
Title:
General
Counsel, Commercial Director, BT Global Services
Guest:
Mario Lavoie
Title:
Vice-President, Contracts & Negotiations at IBM - Global
Guest:
Robert G. DiGiaro
Title:
Director, IT Sourcing - America, CREDIT SUISSE
How we negotiate the IT services or software licensing related contracts has a
significant impact on how IT meets "getting more done with less" expectations
set by executive management. How do we plan and carry out such negotiations for
success? Is outsourcing such contract negotiations a good option?
PLAY AUDIO
October 17 , 2007
Adopting Enterprise Virtualization: A
Practitioner’s Perspective
Guest:
John Deane
Title:
SVP, AIM
Management Group
Title:
Chief
Technology Officer INVESCO Plc
Guest:
John Prall
Title:
VP of
Operations, Six Apart
Guest:
Jeff Lush
Title:
Executive
Chief Technology Officer, OI&T Operations and Security, US Department of
Veterans Affairs
While Enterprise Virtualization technology has tremendous potential what does it take for
an IT leader to get it introduced and adopted in his/her organization in a
planned fashion? What are the challenges and possible remedies?
PLAY AUDIO
October 10 , 2007
Life of a CIO in 2012
Guest:
Bob Keefe
Title: Incoming President,
SIM
Title: Senior Vice
President and CIO, Mueller Water Products, Inc.
Guest:
Leo Collins
Title: VP of
Advocacy and Communities of Interest, SIM
Title: CIO, Lion’s
Gate Entertainment
Business and IT are changing at a warp speed. IT leadership is on its toes
playing catch-up with a mandate to make IT lean and do more with less. On top of
that, we have the baby boomer exodus which will be leaving IT departments with
an acute manpower crunch. If you are an over worked CIO who has had enough
already, you can imagine work life 5 years from now. If you are a CIO aspirant,
assess if this is still the job for you, and buckle up!
This
show was broadcast live, from SIMposiumO7, Memphis, TN. To learn more about SIM,
please visit www.SIMNET.org.
PLAY AUDIO
October 3, 2007
From curry to wontons: Following cost
leadership
Guest:
F. Warren McFarlan
Title: T.J. Dermot
Dunphy Baker Foundation Professor of Business Administration, Harvard
Title: Albert H.
Gordon Professor of Business Administration, Emeritus, Harvard
Guest:
Bud Mathaisel
Title: SVP and CIO,
Achievo Corporation
Rising costs in India are pushing US and European organizations to shift their
focus to China for their outsourcing (IT and BPO) needs. Is outsourcing really
all about just getting lowest cost option? Could this mindset be a recipe for
failure?
PLAY AUDIO
September 26, 2007
Remaining Airborne Through IT
Guest:
Gerry Coady
Title: VP and CIO,
Frontier Airlines Holding, Inc.
Guest:
Santiago Ontańón
Title: Executive
Vice President and Chief Information Officer, Mexicana Airlines
The airline industry has been through a rough ride. Cost cutting measures go
only so far. How is IT contributing towards making airline companies more
sustainable, agile, and profitable?
PLAY AUDIO
September 19, 2007
CQI vs. Innovation in IT:
Catch 22
Guest:
William H. Morgan
Title: Executive
Vice President and Chief Information Officer, the Philadelphia Stock Exchange
(PHLX)
Guest:
Sandra Palumbo
Title: Program
Manager, Global Enterprise Services, The Yankee Group
Continuous Quality Improvement (CQI) in IT mandates that we implement
standardized processes to ensure predictable execution and results and reduce
error probabilities. Innovation on the other hand requires us to break the mold
and think out of the box and even make mistakes.
How can these two co-exist in an IT organization and deliver optimum value?
PLAY AUDIO
August 29, 2007
Making IT Shared Services Work
Guest:
Ewald Comhaire
Title: Director,
Global Infrastructure Services, HP Services, Hewlett-Packard Company
Guest:
Jerry Johnson
Title: Chief
Information Officer and Director of Information Technology Services at Pacific
Northwest National Laboratory in Richland, WA
Some claim that while the IT shared services model looks good on paper, it’s a
nightmare to implement and doesn’t produce the promised ROI. Is this true? What
is the actual success rate of implementations, and have they yielded real value?
What is the optimum mix of people, processes, and technology needed to make the
IT Shared Services model work?
PLAY AUDIO
August 22, 2007
IT Innovation: The Inspiration/Perspiration
Balance
Guest:
Frank Modruson
Title: CIO,
Accenture
Guest:
Michael Schrage
Title: Advisor, CIO
Magazine Columnist, and Researcher at MIT
Innovation is the mainstay of sustainable competitive advantage and success in
today's fast-changing world of business. However... can creativity in IT alter
the conventional balance of 1% Inspiration and 99% Perspiration, to improve the ROI of the innovation?
PLAY AUDIO
August 15, 2007
The Emotionally Intelligent CIO
Guest:
Daniel Goleman, Ph.D.
Title: Lecturer,
author of the 1995 book: Emotional Intelligence, co-chairman of The Consortium
for Research on Emotional Intelligence in Organizations, based in the Graduate
School of Applied and Professional Psychology at Rutgers University
Guest:
John Von Stein
Title: Executive
Vice President and Chief Information Officer (CIO) of The Options Clearing
Corporation (OCC)
The stresses of rapidly changing business needs, globalization, and a need to
create competitive advantage through IT are bringing out the best and worst
traits in today’s CIO, while balancing work and home life requires an almost a
superhuman effort.
Is the concept of “Emotional Intelligence” an over hyped fad that imposes just
another benchmark for CIO’s to struggle with, or does it make sense? Should a
CIO question his/her ability to lead, if he/she fails to perceive and manage the
emotions of him/herself and others?
PLAY AUDIO
August 8, 2007
Enterprise Virtualization: Making it a
reality
Guest:
Phil Edholm
Title: CTO and VP
Network Architecture, Nortel Networks
Guest:
Jeffrey M. Nick
Title: Senior Vice
President and Chief Technology Officer, EMC Corporation
Guest:
Hubert Yoshida
Title: Vice
President and Chief Technology Officer, Hitachi Data Systems Corporation
Organizations are aggressively moving forward to make their IT dynamic by
introducing virtualization to their server, storage, application, and desktop
environments. How are we planning for this? What are our specific goals and
priorities? Given that we are touching almost all areas of Enterprise IT at the
same time, are we setting ourselves up for failure?
PLAY AUDIO
August 1, 2007
Effective IT Audits and Auditors
Guest:
Anne McCrory
Title: Editorial
Director/ Editor in Chief, CIO Decisions Magazine and Conference
Guest:
Everett C. Johnson Jr., CPA
Title: Past
international president of ISACA and the IT Governance Institute (ITGI)
Guest:
Antoine Shagoury
Title: Executive
Vice President, Chief Information Officer - The American Stock Exchange, LLC
How an IT audit is carried out and how we best leverage internal/external IT
auditor(s) determines the fate of organizations facing compliance mandates
today. An increasing number of compliance initiative failures and the reported
inadequate empowerment of IT auditors suggests that there are issues that need
to be addressed. Are there issues? And, if so, how do we address them?
PLAY AUDIO
July 25, 2007
The IT Side of the Fun Business
Guest:
Tom Peck
Title:
Senior Vice President and Chief Information Officer, MGM Mirage
In today's world, making clients happy when they are out on vacation having fun
with loved ones, is serious business. How do the IT departments of companies
engaged in leisure activity businesses, ensure that there are no mistakes and
that guests head home with only pleasant memories?
PLAY AUDIO
July 18, 2007
Complex Business Transformations: Can IT
help?
Guest:
Robert Fort
Title: CIO for
Virgin Entertainment Group’s North America Megastores
Guest:
Dennis E. Wisnosky
Title: Chief
Technical Officer of the Department of Defense (DoD) Business Mission
Area
Business transformations are inevitable in order to stay competitive. They bring
along complexity and IT has to deal with that complexity after the game plan is
in place. As a result, there is a high implementation cost for transformations
in IT and non-IT disciplines. What if IT was invited while planning such transformations?
PLAY AUDIO
June 27, 2007
CIO Decision Making: Intuitive or
Analytical?
Guest:
Susan Cramm
Title: President, Valuedance and Former
CIO, Taco Bell Corporation
Guest:
George F. Chappelle
Title: SVP & CIO
at Sara Lee Corporation
CIO decision making today is based on extensive "due diligence" performed
leveraging multiple information sources as well as tools that aid the process.
Still, the results are less than stellar. Is it possible to rule out the gut
feel?
PLAY AUDIO
May 30, 2007
Next Generation Data Storage: Beyond
coolness!
Guest:
Paul Massiglia
Title: Chief Technology Strategist, Agami
Systems
Data storage requirements are growing exponentially, consequently, the need for
scalability, simplicity of management and performance is forcing organizations
to look for new solutions. This may be good news for vendors, but will today's
solutions actually meet tomorrow's needs?
PLAY AUDIO
May 16, 2007
Software Change Management: Planning for
Success!
Guest:
Carlos Galarce
Title: SVP, CIO Infor
Guest:
Carl Theobald
Title: SVP of Products, Serena Software,
Inc.
Guest:
Gregory Jones
Title: VP of Information Technology, Sprint
Nextel
When increasingly complex IT systems and applications must be modified by
globally dispersed technical teams due to a deluge of requests from a variety of
stakeholders, we call it "change" in today's world.
Managing this change is not easy, and unmanaged changes have cost organizations
a fortune. Surprisingly, there are still a lot of companies who don't have a
formal control mechanism defined. Are we missing something here?
PLAY AUDIO
May 9, 2007
Cheaper, better, and safer Healthcare: IT
Innovation can help!
Guest:
Rich Gius
Title: SVP Enterprise Solutions, Enterprise
IT, Cardinal Health
Guest:
Stanley Crane
Title: CTO, Allscripts
Healthcare is expensive. Limiting rapidly rising prices and lowering costs are
on everyone's agenda. IT innovation promises to help by offering solutions to
handle supply chain inefficiencies, providing better monitoring and scheduling
solutions, and preventing prescription errors that can result in deaths. What is
the current state of the art?
PLAY AUDIO
May 2, 2007
Integrating Supply Chain Post M&A: Taming
the beast
Guest:
Neville
Rademeyer
Title: SVP and CIO, Solo Cup
Guest:
Dr. John J.
Gattorna
Title: International Supply Chain Thought
Leader and Writer
While Post M&A IT integration is tedious, an even more challenging task is
Supply Chain integration. What makes it so formidable is the need for a very
high level of human intervention and the usually large disparity in the related
systems, technologies, and processes. So, how can we ensure the success of such
an undertaking?
PLAY AUDIO
April 4, 2007
CIO at Large: Freedom, Paranoia, et al
Guest:
Jerry Gregoire
Title: Former SVP and CIO, Dell Computer
Guest:
Kathleen Rowe
Title: Former SVP and CIO, Winterthur US Holdings
Guest:
Ron Guistalli
Title: Former VP and CIO, LSS (Subsidiary of W.W. Grainger)
Senior IT professionals go through an emotional roller coaster ride when their
IT leadership role in a company comes to an un/planned end. It can be
challenging to find another equally high profiled IT leadership role, given the
way the previous job ended. Also, after working 70-80 hour work weeks, the
sudden lull can be unnerving. When faced with such a dramatic change in their
career path, what should accomplished IT leaders do?
PLAY AUDIO
March 21, 2007
Stifled User Productivity and Innovation:
Is Corporate IT responsible?
Guest:
Robert
Israel
Title: CIO, John C. Lincoln Hospitals,
Phoenix, Arizona
Guest:
Zeus Kerravala
Title: Senior Vice President of Enterprise
Research, Yankee Group
Today's business user wants to get things done faster and better, with or
without Corporate IT's help by leveraging the consumer devices and programs.
Does it make sense to accommodate this parallel IT department run by business
users vs. stifling their initiative and productivity by saying 'NO' to it?
PLAY AUDIO
March 14, 2007
Global IT talent
crunch: What's the plan?
Guest:
Rick Davidson
Title: CIO of Manpower
Guest:
Diane Morello
Title: Research VP and Gartner Fellow
Globalization, outsourcing, and other forms of decentralizing IT functions are
supposed to yield great results and address the "more with less" directive.
However, with the baby boomer exodus from the IT job market looming, huge
attrition rates in offshoring destinations and the lack of required IT
management talent in offshore countries is jeopardizing the projects/initiatives
for IT. What is the intervention plan?
PLAY AUDIO
February 07, 2007
The Lean Data Center: Just
another bandwagon?
Guest:
Terri Jordan
Title: VP of Operations, eBay
Guest:
Rob Soderbery
Title: SVP, Data Center Management Group,
Symantec
Surveys show large numbers of CIO's are applying/deciding to apply lean
principles to improve their data center operations. But applying the “lean
techniques” developed by car manufacturers 30 years ago, to today’s data
centers, will require experimentation and a fundamental change of mindset by
employees. So far, experts are acknowledging the trend exists, but there isn't much
documentation on exactly how to do it and what is involved.
PLAY AUDIO
January 31, 2007
CIO New Year Agenda: A
weather forecast or more?
Guest:
Deirdre Woods
Title: CIO, The Wharton School at The
University of Pennsylvania
Guest:
Andrés Carvallo
Title: Chief Information Officer, Austin
Energy
Now that the first quarter has started, the last minute buzz around next year
planning is over. Seminars, articles, and conferences are centered around the
CIO Agenda for the new year. What was the due diligence performed as these
planning agenda items were identified? Should IT leadership use them as a ready
checklist for their respective organization?
PLAY AUDIO
January 17, 2007
ITSM and SOA: Siamese Twins
Guest:
Ken Hamilton
Title: Founder/Past Chair itSMF USA;
Director, HP Education
Guest:
Russ Daniels
Title: VP and CTO for HP Software
As organizations start implementing ITSM and/or SOA, the interdependence between
the two should become obvious. Are organizations recognizing this connection?
How can this inherent relationship be leveraged to plan and execute a common
implementation and achieve higher level of efficiency, better quality of
service, and reduced cost?
PLAY AUDIO
January 10, 2007
IT Media Today: Use, abuse, and impact
Guest:
Gary Beach
Title:
Group Publisher, CXO Media, Inc.
Guest:
Abbie Lundberg
Title:
Editor in Chief, CIO Magazine
Guest:
Maryfran Johnson
Title:
Founding Editor in Chief, CIO Decisions Magazine &
Conference
We are surrounded by a large number of Information Technology media outlets
which ideally should aim to keep us informed and help us make better decisions.
Given the reality of competition and heavy dependence on Advertising and
sponsorship dollars, is true journalism intact when it comes to IT media? Do IT
decision makers heed the advice offered by and through these media outlets?
PLAY AUDIO
December 20, 2006
Impending IT Workforce Vacuum: What's the
plan?
Guest:
Ed Lazowska
Title: Bill and Melinda Gates Chair,
Computer Science and Engineering, University of Washington
Title: Former Co-chair, President Bush's
Information Technology Advisory Committee
Guest:
Dr. Merrick Furst
Title: Distinguished Professor and
Associate Dean of the College of Computing at Georgia Tech
By 2010, there will be a major IT workforce exodus with baby boomers reaching
retirement age. How are we planning to handle this shift expected in IT
workforce levels? How is industry and academia collaborating to ensure that the
new breed of IT talent is ready for the market in terms of quality and quantity?
PLAY AUDIO
December 13, 2006
CIO Trainee: A
Tough Road Ahead
Guest:
Bill J. Vass
Title: President and COO, Sun Microsystems
Federal,
Inc.
Guest:
Robert Worrall
Title: CIO, Sun Microsystems, Inc.
There is a tremendous talent pool out there with potential to become the next
successful CIO. Most don’t know their potential or are not exposed to the right
grooming. Then there are others who are ready but don’t seem to get the right
opportunity. What can be done to pave the path for these CIO trainees?
PLAY AUDIO
December 06, 2006
Challenges and
Rewards of Hosted Supply Chain
Guest:
Beth Enslow
Title: Senior Vice President, Enterprise
Research, Aberdeen Group
Guest:
Ron Riggin
Title: Senior Vice President of Technology,
Red Prairie
Given the dynamic business environment, hosted supply chain offerings seem like
a dream come true. How realistic are these claims? Are there any strings
attached? How should organizations go about deciding whether hosted supply chain
is the way to go?
PLAY AUDIO
November 15, 2006
Dashboards, metrics, et al: The use and
abuse
Guest:
Mike Boyle
Title: CIO,
Allstate Financial
Guest:
Dr. Greg Hanson
Title:
Assistant Sergeant at Arms and Chief Information Officer (CIO), United States
Senate
Lately, a lot of investment has been made in providing sophisticated dashboards
and metric to IT and Executive leadership. Are these tools useful or even
usable? Are they actually being used? Can or are they being abused to disguise
failure?
PLAY AUDIO
November 08, 2006
Justifying IT Asset
Management Tomorrow!
Guest:
Jack Heine
Title: Research VP, Gartner
Research
Guest:
Dean Verhaeghe
Title: VP Development,
Optimization Products, Tivoli Software, IBM
With the advent of pc virtualization and Web 2.0, the perceived need and value
of IT Asset Management may be diminished. If so, how do we justify the
investment in Asset Management?
PLAY AUDIO
November 01, 2006
CIO Turnover: A Four Year Itch
Guest:
Mark P. McDonald
Title: Group VP Executive Programs, Gartner,
Inc.
Guest:
Gerard McNamara
Title: Managing Partner, CIO Practice,
Americas - Heidrick & Struggles
On an average, about every 4 years, many CIOs move on. Some say there are no
challenges left to resolve and others say that there are way too many!
In either case it seems like a 4 year itch, the results of which may not be in
the best interest of the organization or the CIO.
PLAY AUDIO
October 25, 2006
Successful SOA Adoption: What does it take?
Guest:
Peter S.
Kastner
Title: VP & Research Director, Enterprise
Technology, Aberdeen Group
Guest:
David Buckholtz
Title: VP, Enterprise Architecture &
Planning - Sony Pictures Entertainment
Guest:
Ron Schmelzer
Title: Senior Analyst and Founder, ZapThink
As SOA becomes pervasive within the organization as well as among external
entities, just setting up related technology is not enough. While we are betting
on this wild horse, what control and governance measures are being taken for its
successful adoption?
PLAY AUDIO
October 11, 2006
Agile Infrastructure: Is it an oxymoron?
Guest:
Wallace
Dalrymple
Title: Chief Network & Telecom Architect,
Global Technology Management, General Motors
Guest:
Johna
Johnson
Title: President, Nemertes Research
We demand agility from our IT environments and offering software solutions to
address the issue. How about infrastructure? Understaffed and bogged down by
daily fire-fighting, can we truly expect the infrastructure team to complete a
project without an effect on other groups and at the speed expected?
PLAY AUDIO
October 04, 2006
ITIL Refresh: What does it buy us?
Guest:
David Cannon
Title: Governance Chair, itSMF USA Board
Title: Contributing Author, ITIL Refresh
Title: ITIL Evangelist, HP
Guest:
Sharon
Taylor
Title: Chief Architect, ITIL and ITIL
Refresh
Title: Chair, itSMF International Publications Executive Committee
Guest:
Ivor
Macfarlane
Title: Director of Publication and ITSM
Development, itSMF International Board
Title: Co-author, ITIL Refresh
Guest:
Sheila
Bridge
Title: Director, IT Operational Controls,
Lucent Technologies
While organizations are still grappling with adoption of ITIL we are now looking
at ITIL Refresh i.e. Version 3. The current version of ITIL (Version 2) defines
the HOWs related to managing, measuring, and improving service management but
does not provide the actionable steps. The claim is that ITIL Refresh will fill
the gaps. Will ITIL Refresh really be a dream come true?
PLAY AUDIO
September 27, 2006
How to make IT successful through better
communication
Guest:
Sheleen
Quish
Title: Former VP and Global CIO, US Can Corporation
Guest:
Mark Brown
Title: Director, Management Communication
Center, Fuqua School of Business, Duke University
While we are busy handling compliance and integration issues, communication
among IT workers, between IT and other departments, IT and end customers, etc.
is equally important and usually the weakest link preventing IT from delivering at
its full potential.
PLAY AUDIO
September 20, 2006
Is ITIL Delivering On Its Promises?
Guest:
Malcolm Fry
Title: Member, ITIL Advisory Group and
Independent Executive Advisor, BMC Software
Guest:
John P.
Gillispie
Title: COO, Iowa's Information Technology
Enterprise Office & Vice Chair of NASCIO's Interoperability and Integration
Committee
More and more US companies have been adopting ITIL best practices in combination
with 6 Sigma, CoBIT and other existing frameworks. Is ITIL really delivering on
its promises?
PLAY AUDIO
September 13, 2006
Building a maverick IT organization
Guest:
Steve
Bandrowczak
Title: Senior VP and Chief Information
Officer, Lenovo
Guest:
Phil
Laplante
Title: Professor-Penn State
University, CTO-Eastern Technology Council, and Founding Member-The CIO
Institute
Guest:
Thornton May
Title: Renowned IT Futurist
With constant pressure to deliver "more with less", not only the IT leaders but
the whole IT organization needs to join hands and get creative, get
unconventional, and break the norms with a sole purpose of making the business
successful. How do we build such a maverick IT team?
PLAY AUDIO
September 06, 2006
Partnering for Success in IT: A Dating Game
Guest:
Catherine
Boivie
Title: Senior VP, Information Technology, Pacific Blue Cross
Guest:
Jim Wetherbe
Title: Stevenson Chaired Professor of Information Technology,
Texas Tech University
Guest:
Matthew
Miszewski
Title: CIO, State of Wisconsin
Partnering with Vendors, Up/Downstream Value Chain members, or other
departments/divisions can successfully can bring multiple benefits to an
organization provided it is initiated and maintained carefully. Come to think of
it, partnering is no different than dating!
PLAY AUDIO
August 30, 2006
Preparing
your IT for Web 2.0
Guest:
Kevin Vasconi
Title: CIO, Polk Global Automotive &
President, RLP Technologies
Guest:
Joe Lafeir
Title: VP, Product Development, RLP Technologies
While some treat the concept of 'web 2.0' as hype, the concept has gained enough
mass, that it cannot be ignored outright. Meanwhile, software as a service is
gaining popularity, while there is also an increasing demand for consumer
devices to be integrated with enterprise data. What has your IT leadership done
to ensure that your company’s departments will be ready when Web 2.0 becomes
mainstream?
PLAY AUDIO
August 16, 2006
A CIO's Performance Appraisal
Guest:
Susan Cramm
Title: President, Valuedance and Former
CIO, Taco Bell Corporation
Guest:
John Baldoni
Title: Leadership Coach and CIO.com
Columnist
A CIO's role is more crucial to organizational success today, than ever before.
How well established are performance benchmarks? How can a CIO’s ongoing
performance be measured effectively?
PLAY AUDIO
August 09, 2006
A Safer America Through IT
Guest:
Jim Flyzik
Title: Chairman, Information
Technology Association of America - Homeland Security Committee
Guest:
Steve Cooper
Title: CIO,
American Red Cross and Former CIO, Department of Homeland Security
The Department of Homeland Security (DHS) is carrying out a monumental task of
bringing all federal and state agencies together in terms of its data and
applications, thus creating a cohesive force to fight against internal and
external threats.
Easier said than done, this mega project is extremely complex, will take years
of effort and cost billions of dollars. Are we biting off more than we can chew?
How are we ensuring that this laudable yet daunting initiative sees the light of
successful completion?
PLAY AUDIO
August 02, 2006 at 03:00 PM
Central
Prioritizing IT Initiatives: Art or
Science?
Guest:
Robert D.
Austin
Title: Associate Professor and Chair - CIO
Executive Program, Harvard Business School
The ability to juggle multiple IT initiatives is a required qualification for IT
leaders. Stepping up to the challenge many IT leaders end up biting more than
they can chew or pick the wrong battles. What does it take for an IT leader to
pick the right type and right number of IT initiatives thus getting the most out
of IT dollars spent? Is it an art or a science?
PLAY AUDIO
July 26, 2006
Thin Client Computing: Is it for everyone?
Guest:
Rob Israel
Title: CIO, John C. Lincoln Hospitals,
Phoenix, Arizona
Guest:
Brian Chee
Title: Senior Contributing Editor, InfoWorld
By centralizing the computing assets, we are expecting thin client computing
technologies to provide higher uptime, more end user work space, better
security, and better manageability. Are these tall claims? Is thin client computing
for everyone?
PLAY AUDIO
July 19, 2006
Fine tuning IT Middle Management: Why and
How?
Guest:
Dawn C. Meyerriecks
Title: SVP, Strategic Technology &
Development Operations, AOL
Guest:
Richard B. Thompson
Title: CIO, Maine State Government
Middle management plays an important part in the way IT is delivered. They are
the lieutenants who help realize the strategies created by the IT leaders while
dealing with demanding technology workers. They also have an invaluable
knowledge of business as well as how things get done. What are organizations
doing to get the most out of the IT middle management?
PLAY AUDIO
June 21, 2006
Right Turnover Rate for an IT Organization
Guest:
Mike Koval
Title: CIO, Long & Foster
Guest:
Peter Cappelli
Title: George W. Taylor Professor of
Management, The Wharton School and Director of Wharton’s Center for Human
Resources
We always advocate employee retention and attempt to
reduce employee turnover since there are significant costs attached to it.
However, employee turnover may not be all that bad. Continuous infusion of fresh
blood, great talent, and employees who hit the ground running may be a better
idea vs. continuous training of your “loyal” employees.
What can IT leadership do to foster an environment that
attracts best talent and discourages or even forces non-performers to leave?
PLAY AUDIO
June 07, 2006
Dealing with IT Chargebacks
Guest:
B. Lee Jones
Title: Chief Information Officer, Stratex
Networks
Guest:
Carmi Levy
Title: Senior Research Analyst, Info-Tech
Research Group
IT chargebacks promise better control of IT spending by making users more
conscious about their IT resource requests, since it means they will end up
paying for those resources. But what works in theory has turned out to be a
nightmare in practice. Given that the idea has real merit, how can chargebacks
be best implemented to get a real handle on IT costs?
PLAY AUDIO
May 24, 2006
CIO as a change agent
Guest:
John F. Schindler
Title: CIO, L.D. Kichler Co.
Guest:
Dave Kamath
Title: CIO, IDEX Corporation
IT can be used to make an organization more competitive which requires redesign
of existing business processes as well as design new processes. However, we need
people to buy into these ideas. Thus, as IT leaders, we need to be change
agents.
PLAY AUDIO
May 10, 2006
No Cost Cutting. No Deadlines. IT
Delivered.
Guest:
Andrés
Carvallo
Title: Chief Information Officer, Austin
Energy
Delivering IT faster, cheaper, and better may have become
the mantra for most organizations. However, this may not be the best choice in
all cases. What if the executive management gives you a free hand to spend the
required amount of money and take the necessary amount of time to deliver the
right solution?
PLAY AUDIO
May 03, 2006
Sizing an IT Project Complexity
Guest:
Paul C. Tinnirello
Title: Executive Vice President and CIO,
Information Services Division, A.M. Best Company
Guest:
Capers Jones
Title: Founder and chief scientist
emeritus, Software Productivity Research, LLC
Sizing an IT Project in terms scope, effort, and cost is usually done using
templates following a few ground rules. Do we factor in complexity? Is it the
same for every project or for that matter every organization? Can we attribute
the high failure rate of IT projects to this oversight?
PLAY AUDIO
April 26, 2006
Making the best use of IT Research
Guest:
Alex Adamopoulos
Title: Senior Analyst, Data Management
Technology Practice, Aberdeen Group
Guest:
Patrick E. Moroney
Title:
Former Senior VP and CIO, Health Care Service Corporation
IT Leaders today are inundated with research data promising an unprecedented
insight into trends and issues and help them manage their goals better. How much
of this data is actually useful? How do research firms decide on the research
initiatives? How well are IT leaders able to leverage the available date to
formulate effective strategies?
PLAY AUDIO
April 12, 2006
Measuring IT Project Success
Guest:
Dennis P. L'Heureux
Title: SVP, Planning and CIO, Rockford
Health System
Guest:
Ryan Nelson
Title: Director, Center for the Management
of Information Technology, McIntire School of Commerce, University of Virginia
Project success requires a combination of product success
and project management success. We usually ask "was your project a success?"
Instead we should be asking "how successful was your project?". With different
stakeholders using different measures, achieving complete satisfaction becomes a
nearly impossible task. While we put a lot of effort in ensuring successful
delivery of end product, what needs to be done so as to receive the medal of
delivering a “successful” project.
PLAY AUDIO
March 29, 2006
Effective Patch Management
Guest:
Allwyn Sequeira
Title: VP of Engineering and Operations,
Blue Lane Technologies
Guest:
Andreas Antonopoulos
Title: Senior VP and Founding Partner,
Nemertes Research
Software companies now release thousands of patches every
year. To make the process efficient, organizations using the software are
deploying patch management software as an efficient and automated way to manage
and deploy these patches. However, this alone won't provide a complete solution.
Organizations need to combine automation with an effort to get a better handle
on their rather chaotic computing environments.
PLAY AUDIO
March 22, 2006
Making Enterprise Portals Work!
Guest:
Lac Tran
Title: CIO, Rush University Medical Center
Guest:
Mike Gotta
Title: Principal Analyst, Burton Group
Enterprise portals are rapidly being adopted to address the information and
application access requirements of an organization. A
large percentage of such deployments are not delivering results or are facing
adoption issues. What is going wrong here?
PLAY AUDIO
March 15, 2006
IT Co-Sourcing: A new promise
Guest:
Mark
Griesbaum
Title: CIO, The Career Education
Corporation
Guest:
Dr. Wendell Jones
Title: Former VP, Worldwide Service
Delivery, Compaq Computer Corporation
Title: Analyst, Cutter Consortium
Guest:
Jason
Corsello
Title: Program Manager and Analyst, The Yankee Group
Having been burnt by high failure rates using outsourcing, IT leaders are
looking for options. Root cause analysis has determined that beyond money there
needs to be a little more skin in the game, for an alliance to be successful. Is
this highly collaborative, risk sharing approach, also known as IT Co-sourcing,
going to help increase the success rate?
PLAY AUDIO
March 08, 2006
The American Competitiveness
Initiative: Why It Matters to You
Guest:
Ed Lazowska
Title: Bill and Melinda Gates Chair,
Computer Science and Engineering, University of Washington
Title: Former Co-chair, President Bush's Information
Technology Advisory Committee
Guest:
Dr. Alfred
Z. Spector
Title: Chief Technology Officer and VP of
Strategy and Technology, IBM
Software Group
Guest:
Amy Wohl
Title: Renowned Technology Editor,
Columnist, and Futurist
President Bush recently announced The American
Competitiveness Initiative (ACI) to encourage American innovation and strengthen
this nation's ability To compete In the global economy. This is an ambitious and
multifaceted initiative. How is it going to impact the business and community in
United States and other parts of the world?
PLAY AUDIO
March 01, 2006
360º Customer View Through IT
Guest:
Michael J.
Carlson
Title: Chief Information Officer, Xcel Energy
Guest:
Kimberly
Collins
Title: Research Vice President, Gartner CRM
What if we had a complete visibility to customer’s values,
their key issues, their thought process, their decision making approach, and
their overall buying behaviors? Can we safely say “deploy Business Intelligence
and CRM systems” is the answer?
PLAY AUDIO
February 22, 2006
IT Delivery Process Vs. Agility: A
Balancing Act
Guest:
Mike
Kistner
Title: CIO, Pegasus Solutions (Ex-CIO, Best
Western)
A well defined IT delivery process minimizes risk and increases rate of success
and requires appropriate time and effort for checks and balances. Meanwhile, IT
is also supposed to facilitate quick business change thus help develop an
“agile” enterprise. How do we eat the cake and have it too?
PLAY AUDIO
February 08, 2006
A Resourceful CIO
Guest:
Kevin Molloy
Title: CIO, Vancouver Airport
Guest:
Bruce Reirden
Title: CIO, Care New England
Today’s CIO needs to deal with more than just IT. Ideal
CIO is one who leverages his/her resources and skills to get the job done while
dealing with ever increasing pressure of delivering more with less. Are
resourceful CIOs born with the talent or is it an acquired skill?
PLAY AUDIO
December 09, 2005
Ethical issues in an IT Organization
Guest:
Peter Madsen
Title: Executive Director - Center for the Advancement of Applied
Ethics, Carnegie Mellon University (CMU)
Guest:
Keith Darcy
Title: Executive Director, Ethics Officer
Association (EOA)
Whether it is related to reporting regulatory compliance,
agreeing to hide or delete digital information that may divulge a mis-conduct,
blowing whistle against an IT system that may be causing damage to your
organization or its customers; it is the duty of IT leadership and the team to
maintain and demonstrate a high level of ethics. Is that truly happening?
PLAY AUDIO
November 18, 2005
New Orleans Disaster: The IT Management
Story
Guest:
Ray Johnson
Title: Vice President and CIO, Entergy
Guest:
Richard Morrey
Title: Chief Technology Officer, ACCELA
How well can you prepare for the worst and deal with the
aftermath? From normalcy, to chaos, to revival; the unfortunate event in New
Orleans will have lessons to teach to the IT leaders of the world.
PLAY AUDIO
November 11, 2005
CIO of a Recovering Economy: The Challenges
and Expectations
Guest:
Ellen Barry
Title: CIO, Metropolitan Pier and
Exposition Authority
Guest:
Stanley
Elbaum
Title: Senior Vice President Research,
Aberdeen Group
CIOs have gone through utopia during the Internet Boom
followed by a drastic cutbacks after the bust. Now, as economy is recovering,
today's CIO is challenged to deliver value by investing in technology again. How
are things different now?
PLAY
AUDIO
November 04, 2005
Legacy Turnover Rate for an IT Organization
Guest:
Will Weider
Title: CIO, Affinity Health System
Guest:
Sean
Gallagher
Title: Executive Editor for the
Vertical/Enterprise group of Ziff-Davis Internet
Legacy systems play such a critical role in IT infrastructure; yet seem to drain
precious resources. Today’s CIO is challenged with achieving a balance between
managing short-term issues of cost and complexity, while at the same time
investing in the future. Whether legacy systems should be replaced or should
have their life extended?
PLAY AUDIO
October 28, 2005
The Identity Management Challenge
Guest:
Christopher
Crowhurst
Title: Vice President and Chief Architect,
Thomson Learning
Guest:
Jamie Lewis
Title: CEO, Burton Group
Today’s IT environment is a mixed bag of legacy systems,
hosted applications, and enterprise software with their own authentication and
authorization mechanisms. What if there was one logon id and password per user
for all applications. Even better, what if the management of user privileges are
centralized and automated. It sure is possible but comes with a hefty price tag
and inherent complexity.
PLAY AUDIO
October 21, 2005
Information as a
Service
Guest:
Andrew
Warzecha
Title: Chief Strategist, Information
Management, IBM
Guest:
Henry Morris
Title: Group Vice President and General
Manager, Integration, Development, and Application Strategies (IDeAS) solutions
research group, IDC
The world today is experiencing an unprecedented growth in
data and information generated by multiple disparate sources. Linking to this
data is also being made easy by leveraging SOA (Service Oriented Architecture).
Access to the data anytime and anywhere is also possible through wireless
technology. Are we making the best use of this opportunity? What impact does
this data/information deluge have on storage and information management?
PLAY AUDIO
October 14, 2005
IT Management in the wake of a natural
disaster
Guest:
Jim Grogan
Title: Vice President, SunGard
Availability Services
In today’s world, most organizations have some sort of
contingency plan in order to deal with business disruptions. Beyond just
maintaining a warm or hot site, there are other IT management challenges that
need to be thought through in the event of a natural disaster. How many
organizations actually prepare for complete destruction of facilities,
equipment, and inability to work in the same geographic area for long periods of
time?
PLAY AUDIO
October 07, 2005
Is your IT SOA (Service Oriented
Architecture) Ready?
Guest:
Dave
Hollander
Title: CTO, Contivo, Inc.
Guest:
Ronald
Schmelzer
Title: Senior Analyst and Founder. ZapThink
Getting on board Service Oriented Architecture (SOA)
bandwagon may seem as simple as creating a few web services. But, there is more
involved. Are all components of your IT organization ready for it?
PLAY AUDIO
September 16, 2005
IT Infrastructure Library (ITIL) - Is it a
silver bullet?
Guest:
Malcolm Fry
Title: Member, ITIL Advisory Group and
Independent Executive Advisor, BMC Software
ITIL is a set of best practices for IT governance first
developed by British Government 20 years ago. With CMM and CoBIT already in
place, what incremental benefits does ITIL provide?
PLAY AUDIO
September 02, 2005
IT-Enabled Supply Chain Management: What
next?
Guest:
Mike Hugos
Title: CIO, Network Services Co.
Supply Chain management (SCM) has significantly benefited
from IT. Once the required level of optimization is achieved, does it make sense
to keep investing where the incremental benefits are minimal? Is there an out of
the box thinking required to take SCM to the next level?
PLAY AUDIO
August 26, 2005
VoIP: Savings Vs. Pains
Guest:
Michael
Palmer
Title: CIO, Allied Office Products
Guest:
Brian Barker
Title:
VP of Infrastructure, Allied Office Products
Guest:
George
Goodall
Title:
Senior Analyst, Info-Tech Research Group
The VoIP wave promises great features along with
significant savings. Once the adoption reaches critical mass, will it offer the
same advantages over Baby Bells? What are the implementation and maintenance
challenges?
PLAY AUDIO
August 19, 2005
Capitol Hill and IT
Guest:
Brad Fitch
Title: Deputy Director, Congressional Management Foundation
Guest:
Tim Lordan
Title:
Staff director, Internet Education Foundation
The US Congress holds tremendous power and shapes the way
IT related regulations are envisioned and enacted. The whole idea is to develop
a system of checks and balances in order to prevent potential abuse and
safeguard the interests of nation and its people.
While the intent is noble, when it comes to interpretation of regulations in
terms of understanding implementation requirements and impact on business, and
finally corresponding development/deployment of IT policies; most organizations
seem to be struggling and spending millions. Can we do any better?
PLAY AUDIO
August 12, 2005
Developing your Killer IT Crew
Guest:
Dr. John
Glaser
Title: Vice President and
CIO, Partners Healthcare System
Guest:
Mary Finlay
Title:
Deputy
CIO, Partners Healthcare System
As an IT leader, you can be only as effective in
delivering results as your crew. Careful selection and grooming of your IT staff
goes a long way.
PLAY AUDIO
August 05, 2005
CRM: Love Thy Customer NOT Software!
Guest:
Ellen
Pearlman
Title: Vice President and Editor-In-Chief, CIO Insight
Guest:
Michael
Schreiber
Title: Exec. Vice President, Enterprise
Services, United Way of America
Till date, there are a very few adopters who have success
stories to tell. Either the CRM deployments have been total fiascos OR have
failed to deliver significant incremental value as expected. The whole idea is
to get closer to the customer using CRM technology. Are we missing something
here?
PLAY AUDIO
July 29, 2005
The M&A CIO
Guest:
Mark
Griesbaum
Title: CIO, The Career Education
Corporation
Guest:
Bill Chapman
Title: Senior VP and CTO, Avnet, Inc.
Mergers and acquisitions are becoming a way of life for
today's CIO. How can the IT leadership be groomed to adequately handle the
related challenges?
PLAY AUDIO
July 22, 2005
The Changing Landscape of ERP Solutions
Guest:
Walter Weir
Title: CIO, The University of Nebraska
Guest:
Stanley
Elbaum
Title: Senior Vice President Research,
Aberdeen Group
In this day and age of Open Systems and Open Source
development, what possible value does ERP offer? With millions of dollars
already invested in ERP solutions, are the organizations stuck paying for its
maintenance or are there other options? Is the ERP world expected to morph into
a more acceptable form. If yes, what would and should that form be?
PLAY AUDIO
July 15, 2005
The True Measure of IT Value!
Guest:
Douglas
Hubbard
Title: Inventor, Applied Information
Economics (AIE) Methodology
Try talking to an IT Leader about how to measure value of
IT for an organization. Usually, the answer is long winded and full of
abstraction. Now is the time to do the real math. What measures can be used to
quantify the value of IT in form of hard numbers and dollars?
PLAY AUDIO
July 08, 2005
CIO of a Recovering Economy: The Challenges
and Expectations
Guest:
Ellen Barry
Title: CIO, Metropolitan Pier and
Exposition Authority
Guest:
Stanley
Elbaum
Title: Senior Vice President Research,
Aberdeen Group
CIOs have gone through utopia during the Internet Boom
followed by a drastic cutbacks after the bust. Now, as economy is recovering,
today's CIO is challenged to deliver value by investing in technology again. How
are things different now?
PLAY AUDIO
July 01, 2005
Enterprise Storage and Compliance: Feeding
the Monster!
Guest:
Gunjan Sinha
Title: Chairman - MetricStream
Government Compliance Regulations are requiring
organizations to retain electronic records including structured data (databases)
as well as documents, spreadsheets, and emails for longer than ever periods of
time. Yes, mass storage industry will flourish. But, what impact will it have on
the overall IT spending on other related aspects like architecture, facilities,
etc.
PLAY AUDIO
June 17, 2005
IT Turnarounds: Strategies and Tactics that
Work!
Guest:
John
Fontanella
Title: Senior Vice President and Research
Director, Supply Chain Services, Aberdeen Group
Guest:
Tim Hanrahan
Title: Vice-President - Information
Services, Adaptec, Inc.
Radical results do not always warrant radical measures.
With so much being said about how to turnaround a failing IT organization, what
actually works?
PLAY AUDIO
June 10, 2005
(RE-BROADCAST)
Business Value of Technology in Real Estate
Management
Guest:
Scott Morey
Title:
Senior VP and CIO, Equity Office Properties Trust
Higher fixed costs, lower occupancy, and other related challenges make Real
Estate Management business highly competitive. That is where technology can play
a key role in providing the required support as well facilitating new offerings
to keep the business going. Let's listen to Scott to learn more about how
Equity Office is using technology to maintain its status as the nation's largest
publicly held office building owner and manager.
PLAY AUDIO
June 03, 2005
(RE-BROADCAST)
IT Challenges of a Transit Authority
Guest:
John T.
Flynn
Title: VP of Technology
Management, Chicago Transit Authority
Managing transportation system within a busy city is a
major challenge. Lets listen to John to
learn about the related issues and how IT makes this daunting task easier.
PLAY AUDIO
May 27, 2005
Open Source: Rewards for brave souls
Guest:
Asiff Hirji
Title: Chief Information Officer, AMERITRADE Holding Corporation
Guest:
Juergen Geck
Title:
Chief Technology Officer, SuSE LINUX, NOVELL
Knowledge begets trust and confidence! As more and more
technology leaders feel comfortable with open source technologies, the
corresponding adoption rate is increasing. While there are a few
challenges, organizations taking a leap of faith may be rewarded.
PLAY AUDIO
May 13, 2005
Exploiting Business Intelligence Solutions
Guest:
Todd Walter
Title:
Chief Technical Officer - R&D, Teradata (a division of NCR)
Guest:
Wayne
Eckerson
Title:
Director of Research, The Data Warehousing Institute (TDWI)
Guest:
Irving Tyler
Title:
Vice President and CIO, Quaker Chemical Corporation
Organizations spend millions of dollars on business
intelligence solutions. ROI depends on how we exploit the data and
transaction patterns made available.
PLAY AUDIO
April 22, 2005
Wireless Applications: Value for an
Enterprise
Guest:
Andrés
Carvallo
Title: Chief Information Officer, Austin
Energy
While the advent of wireless applications has brought
information at our fingertips, does it really make our business management any
efficient or effective?
PLAY AUDIO
April 15, 2005
IT Vendor Management: An Ongoing Challenge
Guest:
Sandra Hofmann
Title: Chief Information Officer, MAPICS
Guest:
Michelle Cassin
Title: Executive Director, ITG Internal
Business Services, Health Care Service Corporation
With IT becoming mission critical for almost every
organization and with increase in reliance on outsourcing relationships, the key
to getting best deals on IT products and services is to have great relationships
and high level of trust. Easier said than done, what does it take to identify
and maintain partner like vendor relationships?
PLAY AUDIO
April 08, 2005
Utility Computing: How Practical?
Guest:
Larry Singer
Title: Senior VP and Strategic
Insights Officer, SUN Microsystems, Inc.
On demand, outsourced, etc. are a few terms used
synonymously with utility computing. Basically, it is a way to just consume central
computing infrastructure and pay for the use. How practical is this approach and
are companies, adopting this paradigm, reaping any incremental benefits?
PLAY AUDIO
April 01, 2005
IT Budgeting and Spending Patterns
Guest:
Gary Beach
Title: Group Publisher - CXO Media, Inc.
Guest:
Howard Rubin
Title: Senior Vice President, Meta Group
Guest:
Barbara
Gomolski
Title: Research Vice President, Gartner
At one end every penny spent on IT has to be justified and
is closely watched. On the other, technology is supposed to deliver miraculous
results in overall cost savings in operations and business process optimization
while juggling with ever changing business priorities. In such complex scenario,
how do we budget for IT effectively and what spending patterns prevail?
PLAY AUDIO
March 18, 2005
Redefining Enterprise Architecture
Guest:
Frank
Schlier
Title: Vice President and distinguished
analyst, Gartner Research
Guest:
Mike Dunham
Title: Chief Architect - U.S. Department of Treasury (Retired)
Guest:
Eliot
Christian
Title: Federal Geographic Data Committee
and U.S. Geological Survey
With IT in organizations becoming more than complex and
service oriented, change is required in the way we comprehend enterprise
architecture, strategic value we place on it and the resources we deploy in
terms of dollars and people to build and maintain it.
PLAY AUDIO
March 04, 2005
Self Service or Disservice
Guest:
Esteban Kolsky
Title: Principal Analyst and Research Director, Gartner Research
Guest:
Mark Angel
Title: Chief Technology Officer, Serviceware/Kanisa
Guest:
Tim Eager
Title: Chief Technology Officer, Inquira
There is a new trend towards providing self service portals, kiosks, and other
mechanisms to reduce ongoing customer service costs. A customer may not want to
wait in line but still needs personal attention. Are the current self service
technologies and solutions capable enough to provide a satisfying experience?
PLAY AUDIO
February 25, 2005
IT Challenges of Hospitality Industry
Guest:
Reid Paul
Title: Editor-In-Chief, Hospitality Technology Magazine
Guest:
Prakash V. Shukla
Title: Senior VP - Technology and CIO,
Indian Hotels Company Ltd (Taj Hotels)
In hospitality industry, it takes a lot to please customers and have them keep coming
back. What what does it take to always deliver the best
while lowering the cost of operations, and how IT can be leveraged to attain
this seemingly impossible goal?
PLAY AUDIO
February 11, 2005
Fraud detection through technology
Guest:
Don LeClaire
Title:
Senior VP of Development, Office of the CTO, Computer
Associates
Guest:
Louie
Gasparini
Title:
CTO - Passmark Security and Former CIO/VP IT &
Engineering, Excite@Home
Whether it is theft or an employee scraping off
pennies out of transactions and transferring to their checking accounts,
technology can play detective by recognizing patterns that can lead to proactive
fraud detection. Are there any strings attached to this claim? We all know that
thieves are always ahead of the cops!
PLAY AUDIO
February 04, 2005
Role of IT in Business Change
Guest:
Gail Holmberg
Title:
Chief Information Officer, Bally Total Fitness
Guest:
Bruce
Stewart
Title:
Senior Vice President and Director - Executive Services, Meta Group, Inc.
No longer can and should the IT crew in an
organization implement a technology application and assume their responsibility
is over. They need to make sure that the initiative brought about positive
change for the business. Similarly, executive management should also recognize
the potential of IT driving a business change and support it.
PLAY AUDIO
January 28, 2005
Making of a CIO
Guest:
Patrick E. Moroney
Title:
Senior VP and CIO Health Care Service Corporation
Guest:
Ergin Uskup
Title:
SVP - MIS and CIO (Retired), United Stationers Inc.
Guest:
David Brown
Title:
Former Global Information Officers Practice Lead - Russell Reynolds Associates
and Founding Partner - Blackbird Partners
Today's CIO almost needs to be a superhuman as the
expectations are such. This transition from a technology executive needs to
start early in the career. What does it take to identify a potential CIO
candidate and groom him/her to taken on the challenge?
PLAY AUDIO
January 21, 2005
Ensuring IT Project Success
Guest:
Hillard M. Sterling
Title:
Partner - Freeborn & Peters, LLP
Guest:
Joseph Norton
Title: Ex-CTO, McDonalds Corporation
Guest:
Charlie Troxel
Title: CTO, Chicago Mercantile Exchange
Success for an IT project requires careful planning and
immaculate execution. In addition, it also requires having the necessary legal
safeguards in place. What project management and legal issues could crop up in a
given project and how can we deal with them?
PLAY AUDIO
January 07, 2005
US Patriot Act: The Enterprise Response!
Guest:
Andrew
London
Title:
Sr. VP of PMO, Operation and Change Management,
Information Resources, Inc.
The US Patriot Act (USPA) has a significant impact on the
way an enterprise safeguards privacy of its employees and customers. What are
the corresponding technology management challenges? What are the corresponding
strategies to effectively manage USPA compliance?
PLAY AUDIO
December 17, 2004
Enterprise IT Sourcing Strategy
Guest:
Dr. C. Ranganathan
Title: Assistant Professor,
Information and Decision Sciences Department at the University of Illinois,
Chicago
The offshore outsourcing wave lead to fundamental shift in
the way even the other form of IT sourcing is managed by enterprises. With so
many variables and significant cost involved, ad hoc decision making simply
cannot work. What we need is a methodical, framework based approach for sourcing
IT within an organization.
PLAY AUDIO
December 10, 2004
Managing Sarbanes Oxley Compliance
Guest:
Andrew
London
Title:
Sr. VP of PMO, Operation and Change Management,
Information Resources, Inc.
Sarbanes Oxley compliance is here to stay. What are
organizations doing to not only get the first time certification but also
monitor ongoing compliance status? How does IT help here?
PLAY AUDIO
December 03, 2004
BPM - Connecting Enterprises
Guest:
Jeanne Baker
Title:
Vice President of Technology - Sterling Commerce &
Chairman of the Board - BPMI.org
Organizations, both large and small, can benefit from
standards for process modeling, process execution and process choreography.
These standards would allow companies to communicate with trusted partners, to
create a repeatable, scalable, multi-player method of doing business. How can
BPM help here?
PLAY AUDIO
November 19, 2004
To LINUX or NOT to LINUX!
Guest:
Juergen Geck
Title:
Chief Technology Officer, SUSE LINUX, NOVELL
Organizations today are looking at LINUX as an opportunity
to save significantly on software licensing fees. Options are available to only
pay for support and ongoing upgrades. Is this too good to be true? What is the
ROI? What is the TCO of porting existing applications to LINUX as well as
developing new applications?
PLAY AUDIO
November 12, 2004
Why CIO needs a CTO?
Guest:
Juan Esteva
Title:
Chief Technology Officer, DTE Energy
The role of CTO is often undermined in an organization
where the CIO is the leader. What value does a CTO bring to an organization and
how can the CIO leverage a CTO's contribution to carry out his/her job
effectively?
PLAY AUDIO
November 05, 2004
IT Portfolio Management: Keeping Score
Guest:
Todd Walter
Title:
Chief Technical Officer - R&D, Teradata (a division of NCR)
Guest:
Mark Jeffery
Title:
Associate Professor of Technology, Center for Research
on Technology and Innovation, Kellogg School of Management
IT Portfolio Management is far beyond a one time effort. Ongoing efforts related
to measuring results and using feedback for continuous improvement is critical.
PLAY AUDIO
October 29, 2004
IT Challenges of Outsourced Association Management
Guest:
John Fisher
Title:
Senior VP & CIO - Smith Bucklin
IT plays an important part in handling business processes related to
Association Management. What are the related challenges and how do these
challenges compound further for an outsourcing vendor handling multiple
associations?
PLAY AUDIO
October 22, 2004
The Changing Role of a CIO
Guest:
Darwin A. John
Title: Ex-CIO, FBI
With IT is becoming a key driver for business, the role of
CIO is changing as well. While a CIO could be enjoying the limelight, the
increased accountability and related challenges are equally daunting.
PLAY AUDIO
October 15, 2004
Does IT Matter?
Guest:
Nicholar G. Carr
Title: Renowned Business Writer and Speaker
Guest:
Mark Jeffery
Title:
Associate Professor of Technology, Center for Research
on Technology and Innovation, Kellogg School of Management
While we are all riding the technology wave, have we ever
stopped and considered the possibility of overestimating what technology can do
for us? Playing devil's advocate can definitely help us get a reality check.
PLAY AUDIO
October 08, 2004
The Service Resolution Management (SRM)
wave
Guest:
Alan Hubbard
Title:
Executive Vice President - R&D, KANA
The service resolution management (SRM) wave is all about
giving better serve customers. How different is it from CRM? What new
opportunities and challenges does it bring for software vendors and end
customers?
PLAY AUDIO
October 01, 2004
Building an Agile Enterprise Through IT
Guest:
Michael Schrage
Title: Co-Director MIT Media Lab's eMarket Initiative and
Columnist - CIO Magazine
Agility in an enterprise is defined as an ability to adapt
to changes in business environment with minimal disruption of existing processes
and in minimal time. Can IT help build an Agile Enterprise?
PLAY AUDIO
September 24, 2004
Executive oversight of the IT Portfolio
Guest:
Joseph Norton
Title: Ex-CTO, McDonalds Corporation
Guest:
Mark Jeffery
Title:
Associate Professor of Technology, Center for Research
on Technology and Innovation, Kellogg School of Management
Successful IT Portfolio management requires risk management, program and
project level supervision as well as IT Governance. What role can and should the
technology leadership play in these areas?
PLAY AUDIO
September 17, 2004
Technology Evolution and Management - A
perspective
Guest:
Esther Dyson
Title: Editor-At-Large, CNET Networks
Is the technology evolution actually helping individuals
and businesses? Where is this continuous pursuit of technology going to lead us?
PLAY AUDIO
September 03, 2004
Getting the best out of an enterprise
network
Guest:
P.G. Narayanan
Title: CEO - Americas, Allot
Communication
Guest:
Stephen Elliot
Title: Senior Analyst - Network Management,
IDC
Today, almost every aspect of business processing is carried out over enterprise
network. Due to limitations on available bandwidth, there is a constant tussle
about which process/data gets priority over others. Are the available network traffic
management solutions able to help deal with the related challenges?
PLAY AUDIO
August 27, 2004
RFID - The TCO and ROI Challenge!
Guest:
Jon Fieldman
Title: Chief Information Officer, DSC
Logistics
Guest:
Robert B. Cornick
Title: Vice President/General Manager -
RFID, Zebra Technologies
RFID promises anytime anywhere tracking of inventory at
the warehouse and in transit. There is a steep price tag attached to it and has
its own related integration challenges. Is it for everyone?
PLAY AUDIO
August 20, 2004
Evolution of Enterprise Security
Guest:
Bruce Schneier
Title: Renowned Security Technologist and Author
In the last decade the role of enterprise security has
evolved from a departmental function to a well funded and closely watched
strategic function. What are factors involved in this evolution and is
there a tangible benefit to this move towards acute focus on security?
PLAY AUDIO
August 13, 2004
What is a good RFID solution?
Guest:
Mark Fralick
Title: Vice President - R & D, Red Prairie
Guest:
Steve Aulds
Title: Senior Vice President - R & D, Yantra
The mandates related to RFID in supply chain industry has
spawned many initiatives and products that claim to tackle this beast. What is a
vendor's perspective of the challenges that RFID is claiming to tackle and how
are they architecting solutions to meet them?
PLAY AUDIO
August 06, 2004
SPIM and SPAM: Chronic and Uncontrollable
Guest:
John J.
Higginson
Title:
Exec. Vice President - Technology, Applied Systems
Guest:
David Perry
Title:
Global Director of Education, Trend Micro
Consumers and Businesses alike, SPAM and SPIM (where even
during Instant Messaging, unsolicited messages popup) is causing a lot of
nuisance and resulting in financial losses for businesses. Will we ever get a
handle on them?
PLAY AUDIO
July 30, 2004
First IM and now Blogging: The Enterprise
Adoption Challenge
Guest:
John Patrick
Title:
Ex - Vice President Internet Technology, IBM
Guest:
Mena Trott
Title: Co-founder and President, Six Apart
Earlier Instant Messaging (IM) had a stigma attached to it that it is for fun
only. Now it has become part of enterprise communication. Blogging is facing the
same skepticism and is not being adopted by businesses thus undermining its true
potential. Lets listen to John to understand what Blogging truly has to
offer and what potential challenges need to be addressed before it will be
embraced by business community.
PLAY AUDIO
July 23, 2004
IT Portfolio Management - Is it Chaos
Management?
Guest:
Heath Daughtrey
Title:
VP - IT Services, Harrah's Entertainment, Inc
Guest:
Mark Jeffery
Title:
Associate Professor of Technology, Center for Research
on Technology and Innovation, Kellogg School of Management
Two independent teams working on their respective
department level projects to build the SAME application. Sounds familiar? This
arises from decentralized IT decision making. How chronic is this problem? Do we
fix it or just invest an IT portfolio management solution to deal with it?
PLAY AUDIO
July 09, 2004
IT Re-engineering
Guest:
Kevin Vasconi
Title: Senior VP and CIO, R.L. Polk
Due to the dynamic business environment, corresponding IT needs change as
well. What does it take to exploit the technology innovations, preserve existing
IT investments, and Re-engineer to produce a world class IT organization. Lets
listen to Kevin and learn about the related processes, challenges, and
rewards.
PLAY AUDIO
July 02, 2004
Residual Value of Business Continuity
Investments
Guest:
Joe Rickard
Title: CTO, InCapital LLC and Co-founder,
Offsite LLC
Organization invest heavily on business continuity. However, like any
insurance, there is no residual value offered. Is it possible to eat the cake
and have it too? Lets listen to Joe to learn how an organization can
creatively invest its precious dollars to reap the benefits of Business
Continuity and still are left with an extended, real-time, and on demand
infrastructure.
PLAY AUDIO
June 25, 2004
IT Challenges of Retail Industry
Guest:
John E. (Jef) Fite, Jr.
Title: Senior VP & CIO, Family Christian Stores
IT Management of retail industry requires a constant balancing act between
always up POS (point of sale) systems while helping back-office operations run
smoothly to ensure overall consumer experience. Lets listen to Jef to
learn about the unique challenges faced and corresponding strategies implemented
to effectively address them.
PLAY AUDIO
June 18, 2004
Open Source Software: Is there a free
lunch?
Guest 01:
Sven Davies
Title: CTO, Revell Monogram
Guest 02:
Mike Riley
Title: Ex-Chief Scientist, R.R. Donnelley
There is no doubt that Open Source Software is a boon for companies as software
licensing costs are increasing. Available as a free license or for a minimal
fee, is Open Source Software truly a bargain or are there hidden challenges that
may haunt the adopters? Lets listen to Sven and Mike to learn
about pros and cons of adopting Open Source Software for enterprise computing
and information management.
PLAY AUDIO
June 11, 2004
Building a Lean IT Organization
Guest:
Jim Hanekamp
Title: VP & CIO, Schawk, Inc.
Over dependence on outside consultants and weak in-house IT staff acts as a
double-edged sword that could prove disastrous for an IT organization. Lets
listen to Jim to learn about what it takes to remove such inefficiencies
and help streamline IT organization resulting in better productivity and reduced
costs.
PLAY AUDIO
June 04, 2004
Web Services: Hype Vs. Reality
Guest:
Sinisa Zimek
Title: Director - Standards Strategy,
BPMi.org
Companies are making significant investments in Web Services for seamless
interaction, internally, as well as, with outside organizations. In some cases,
in fact, it almost seems like Web Services is considered a ‘cure-all’! However,
are there any strings attached? Let us listen to Sinisa and sift hype from
reality.
PLAY AUDIO
May 28, 2004
The BPM (Business Process Management) Wave
Guest 01:
Mike Hugos
Title: CIO, Network Services Co.
Guest 02:
Phil Gilbert
Title: EVP and Chief
Technical Officer, Lombardi Software
Guest 03:
Sinisa Zimek
Title: Director - Standards Strategy,
BPMi.org
Business Process Management (BPM) solutions have been
emerging in the technology marketplace. We have been
handling, tracking,
and monitoring business processes using technology solutions since last couple
of decades. Lets listen to Mike, Phil, and Sinisa to learn more about the unique
capabilities of such solutions and get clarity on myths related to this new
wave.
PLAY AUDIO
May 21, 2004
Global e-Commerce – Realizing the Full
Potential
Guest:
Sunil Arora
Title: VP, Global eCommerce Strategy,
Anixter Inc.
After Internet bubble burst, the once over hyped term
eCommerce almost became a stigma. Companies are leveraging it but is it being
fully exploited yet? Lets listen to Sunil to learn about how eCommerce
can be used to gain competitive advantage in this Global economy.
PLAY AUDIO
May 14, 2004
IT Challenges of Transportation and
Logistics Industry
Guest:
Jon Fieldman
Title: Chief Information Officer, DSC
Logistics
In an industry such as Transportation and Logistics, where
the level of human intervention is high, achieving operational efficiency is a
challenge and a moving target. Lets listen to Jon to
learn about the related challenges and how IT comes to rescue.
PLAY AUDIO
May 07, 2004
Leveraging IT to get the most out of every
dollar
Guest:
Perry Lipe
Title:
Senior VP and Chief Information Officer - ArvinMeritor,
Inc.
In the given competitive landscape, the very existence of
an automotive parts supplier depends on how they work with every shrinking
margins while still maintaining quality of its products and efficiency of
delivery. Lets listen to Perry about leveraging IT for achieving the
nearly impossible goals.
PLAY AUDIO
April 23, 2004
Business Value of IT in Utilities Industry
Guest:
Lynne Ellyn
Title:
Senior VP and CIO - DTE Energy
(NYSE: DTE)
A lot goes on behind the scenes while we enjoy basic
amenities like electricity, gas, and water. Lets listen to Lynne to
learn about the part IT plays in managing production, delivery, and
support related business processes for the Utilities Industry.
PLAY AUDIO
April 16, 2004
IT Outsourcing: Why and How?
Guest:
Frank Britt
Title: Vice President, IBM Global Services
Do you need to outsource your IT functions? If yes, then how to do it right in
order to reap the full benefits that it promises? Lets listen to Frank to
learn about the challenges and rewards of IT outsourcing.
PLAY AUDIO
April 02, 2004
IT Challenges of Construction Industry
Topic: IT
Challenges of Construction Industry
Guest:
Philip T. Go
Title:
Chief Information Officer, Barton Malow Company
What does it take to gain competitive advantage through
creative use of IT, especially in a low-tech industry like construction. Let's listen to
Phil to learn more about how to deal with related challenges, changes,
and complexity and still come out as a winner.
PLAY AUDIO
March 26, 2004
The Future of Internet
Guest:
John Patrick
Title:
Ex - Vice President Internet Technology, IBM
Internet changed the way we live our lives and do business. What advancements in
technology, leveraging internet, can we expect that would further help
businesses in being more effective and profitable? John was one of the founding
members of WWW consortium. Let's listen to John to learn more about his
vision and predictions about future of Internet Technology.
PLAY AUDIO
March 19, 2004
IT Challenges of a Transit Authority
Guest:
John T.
Flynn
Title: VP of Technology
Management, Chicago Transit Authority
Managing transportation system within a busy city is a
major challenge. Lets listen to John to
learn about the related issues and how IT makes this daunting task easier.
PLAY AUDIO
March 12, 2004
Controlling Supply Chain Through IT
Guest:
Mike Hugos
Title: CIO, Network Services Co.
What makes Supply Chain management challenging? It is the
control and visibility of what is going on. Lets listen to Mike to
learn about control and visibility challenges of Supply Chain and how IT helps
in meeting them.
PLAY AUDIO
March 05, 2004
Challenges of a Large IT Implementation
Guest:
Gary L. Sutula
Title: Ex-Senior VP and CIO, R.R. Donnelley
What are the odds for a large IT implementation to be successful? There have
been more horror stories than successes. Lets listen to Gary to
learn about the challenges of large IT implementations and his insights about
managing them to success.
PLAY AUDIO
February 20, 2004
Managing Distributed Projects
Guest:
Roberto Evaristo, Ph.D.
Title:
Subject Matter Expert - Management of Distributed IT Projects
IT projects, when executed in a distributed environment
i.e. by geographically separated teams, face a number of issues. Moreover, with
the advent of offshore outsourcing, these issues are becoming more obvious.
Every vendor touts its own delivery model based on its internal experience and
expertise. However, the IT community can significantly benefit from a common
framework which is developed by leveraging the experience of multiple customers
and vendors. Let's listen to Roberto to learn more about the
specific issues and how his proposed Maturity Model for Distributed Project
Management will help address these issues. Please click
here
to learn more about his related research project.
PLAY AUDIO
February 13, 2004
IT Acquisition and Asset Management: Taming
the beast!
Guest:
Bob Lewandowski
Title:
Vice President Systems, ASAP Software
Procuring, managing, and tracking IT assets can be a challenge for any size
organization. Let's listen to Bob to learn more about how
he and his team, by focusing on solving software acquisition and management
issues, helps reduce total cost of ownership for their customers.
PLAY AUDIO
January 30, 2004
Business Value of Technology in Real Estate
Management
Guest:
Scott Morey
Title:
Senior VP and CIO, Equity Office Properties Trust
Higher fixed costs, lower occupancy, and other related challenges make Real
Estate Management business highly competitive. That is where technology can play
a key role in providing the required support as well facilitating new offerings
to keep the business going. Let's listen to Scott to learn more about how
Equity Office is using technology to maintain its status as the nation's largest
publicly held office building owner and manager.
PLAY AUDIO
January 23, 2004
Digital Divide
Guest:
Sam Pitroda
Title: Chairman and CEO, World-Tel Limited
While some of us are moving at warp speed to embrace technology, there are some
who don't have a computer or even a telephone. This is Digital Divide, a
serious issue, that needs to be addressed.
Each day, more and more politicians, industry leaders, community activists and
everyday citizens are becoming involved in the issue, especially at the local
level. Despite the various experiences and backgrounds of these diverse groups
of people, their end goal is basically the same: providing people with the
technology, information and skills needed to help them reach their full
potential, whether they're interested in getting a better education, seeking a
better career, or building a better neighborhood.
Lets listen to Sam to
learn more about related issues and using technology in creative, yet effective
ways to improve the quality of life for everyone: our families, our communities,
and ourselves.
PLAY AUDIO
January 16, 2004
Using Technology for Competitive Advantage
Guest:
Karen S.
Kirwan
Title:
EVP - Information Services and CIO, US Cellular
Wireless telecommunication business is fiercely competitive. High fixed costs and
lower prices due to competition leaves razor thin margins. Let's listen to
Karen to learn more about how US Cellular is using technology for
competitive advantage and retaining market share.
PLAY AUDIO
January 02, 2004
Supporting Philanthropy Through Technology
Guest 1:
Greg McMillen
Title:
VP and CIO, Central Indiana Community Foundation (CICF)
Guest
2:
Beverly
Rella
Title:
CEO, NPower, Indiana
Guest 3:
Janine
DeHart
Title:
Asset Manager, Near North Development Corporation
More and more Not For Profit organizations are leveraging technology to serve
the community. Maintenance of these technology investments is expensive. That is
where CICF and its technology support initiative NPower come to rescue.
Lets listen to
Greg and Beverly to learn more about their challenges and
rewards, and Janine as a satisfied client about the value this unique
initiative created for their organization.
PLAY AUDIO
December 26, 2003
Disproportionate Success in Healthcare
through Technology
Guest:
Sanjay Shah
Title:
CIO, Porter Memorial Health System, Valparaiso, Indiana
Can we achieve disproportionate success in healthcare through innovative
application and adoption of technology? Lets listen to Sanjay to
learn about the possibilities, the challenges, and strategies that would make it
a reality.
PLAY AUDIO
December 19, 2003
IT Strategy that Works!
Guest:
Mohanbir S. Sawhney
Title:
McCormick Tribune Professor of Technology and Director, Center for Research
on Technology, & Innovation, Kellogg School of Management
IT strategies are created, fine tuned, and fine tuned again! But do they work? Lets listen to
Mohan about what it takes to build IT strategies that work!
PLAY AUDIO
December 12, 2003
IT Audits: Do we need them?
Guest:
Richard E. Prendergast
Title:
Ex-Director, Price Waterhouse and Senior Audit Manager, Coopers & Lybrand
"We have
mature IT Management Processes and Controls in place. IT Audits are not for us".
Is this true? Lets listen to Richard to learn about why Audits
should be part of IT Strategy and what makes them a useful tool for managing IT
better.
PLAY AUDIO
December 05, 2003
Building Better Homes Through Technology
Guest:
Frank Scaramuzza
Title:
Chief Information Officer, Kimball Hill Homes
What has technology got to do with building homes? Lets listen to Frank to learn about
the value of technology in home building business and
challenges that are faced in managing technology to meet business objectives.
PLAY AUDIO
November 21, 2003
Making Operations Better Through Technology
Guest:
John J. Higginson
Title:
Exec. Vice President - Technology, Applied Systems
No business wins and keeps customers because it runs the coolest technology,
they succeed when that technology allows them to become better at selling and
servicing consumers. Lets listen to John about what it takes to identify
and build right technology solutions for insurance companies and agents so that
they win.
PLAY AUDIO
November 14, 2003
Improving Healthcare Through Technology
Guest:
Mike Carper
Title:
Dir. of Technology Mgmt,
Northwestern Memorial Hospital
When it comes to healthcare, we expect nothing but the best. What role does
technology play in providing best healthcare to a patient? Lets listen to
Mike to learn about the needs, challenges, and joy of being able to use
technology to better life.
PLAY AUDIO
November 07, 2003
Assistive Technologies: The Business Angle!
Guest:
Kenneth L.
Grisham
Title:
President/CEO, Premier
Assistive Technology
Businesses advocate providing employment to people with disabilities. In this
information age, what are businesses doing or can do to support this employee
segment? Lets listen to Ken to learn about how the reading and
information transfer needs of employees with disabilities can be fulfilled by
leveraging assistive technologies; and what is keeping businesses from adopting
them.
PLAY AUDIO
October 31, 2003
Technology Innovations: DOs and DON'Ts
Guest:
Dr. Richard
Bruno
Title:
Ex- VP Philips Electronics
NV, Chairman-
BeyondIf Corporation
It takes serious planning and immaculate execution to bring a new technology
product to market. Dr. Bruno is well know for his pioneering work on Compact
Discs, Multimedia, MPEG, Video Conferencing, and security systems. Lets
listen to Dr. Bruno to learn about what should and should not be done to
ensure successful technology innovation and product development.
PLAY AUDIO
October 24, 2003
Starting a Technology Company NOW!
Guest:
John Rodkin
Title:
Entrepreneur and Ex-VP,
Product Dev. & Research, NBCi
Starting a Technology Company NOW is a formidable task. It was never easy! John
started Flyswat, Inc.
in 1998 and sold it 3 years later to NBCi for whopping $100M. Lets listen to
John to learn about how he did it, the obstacles he faced, and how things
are different now as he is looking for his next challenge.
PLAY AUDIO
October 17, 2003
Managing Technology for the City
Guest:
Donald Carlsen
Title:
Information Systems
Director, City of Naperville, IL
Mandated government regulations, strict budgetary controls, and ever changing
technology requirements make managing technology for a city, a daunting task. Lets listen to
Don to learn about the technology vision for the City of Naperville, IL
and how he and his team is meeting the challenge of realizing it.
PLAY AUDIO
October 10, 2003
IT Security: How much is enough?
Guest:
Uday.O. Ali Pabrai,
CHSS, SCNA
Title:
CEO and CoFounder,
ecfirst.com
Security of business information is a top priority today. Millions of dollars
are being spent to ensure that. But, can we ever be secure enough?
Lets listen to Ali to learn about what businesses should do to secure
their information assets, optimally utilizing the scarce resources.
PLAY AUDIO
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