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Wednesday, May 07, 2008 at 09:00 AM
CentralSaaS Management: Morphing Pain! Guest: John Rowell Title: CTO, Opsource Guest: Joe Burton Title: CTO, CISCO-Unified Communications Guest: Ben Pring Title: Research Vice President, Gartner IT Services and Sourcing Group SaaS promises big relief while causing new headaches such as: Identity Management challenges, difficulties in moving quickly and seamlessly from one SaaS offering to another, and greater difficulty in isolating issues within the brave new world of mashups. PLAY AUDIO
Wednesday, April 16, 2008My CIO is an Alien! Guest: Susan Cramm Title: President Valuedance and Former CIO, Taco Bell Corporation. Guest: Tim Sanders Title: Author, Speaker, former Yahoo! Leadership Coach and Chief Solutions Officer If being a CIO is a very demanding role that requires taking control of the IT function to reduce cost and get things done whatever it takes, are you in danger of being seen by your own crew as well as other business users, as an oppressor, control freak, and an alien who is making their life miserable? PLAY AUDIO
Wednesday, April 09, 2008MDM: Is it an IT or a business Challenge? Guest: Robert Friedrich Title: VP, Enterprise Data Architecture, Equifax Guest: Aaron Zornes Title: Chief Research Officer, The MDM Institute Guest: Jim Honerkamp Title: CIO, The Hillman Group Organizations are facing a problem: They don't have a unified view of the data spread across departments. Expensive technology tools claiming to magically solve this problem have not helped. Is this a problem with creating or sharing data? Is it an IT or a business problem?
Wednesday, April 02, 2008Social Networks: The Enterprise Adoption Challenge Guest: Mark McDonald Title: Group vice president and head of research for Gartner Executive Programs (EXP) Guest: Lloyd Taylor Title: Vice President of Technical Operations at LinkedIn Beyond the cool technology factor, can social network tools (networking sites, Internet communities, blogging software, et al) be adopted by enterprises to facilitate learning, internal and external communication, and improve productivity within the IT department and organization as a whole?
Wednesday, March 26, 2008Green IT: The true ROI Guest: Molly A. O’Neill Title: Assistant Administrator and Chief Information Officer Office of Environmental Information U.S. Environmental Protection Agency (EPA) Guest: Wendy Bell Title: CIO of GE Capital Solutions Fleet Services Guest: Pat Lawicki Title: Senior Vice President and Chief Information Officer, Pacific Gas and Electric Company Guest: Ashok Singhal Title: Chief Technical Officer, Founder, 3PAR Green IT initiatives are primarily to help improve the global environment rather than our balance sheets. While organizations may join the bandwagon for visibility, do they really care about it given that there is not a significant tangible ROI on related investments?
Wednesday, March 19, 2008The CIO as a Communications Maestro! Guest: Stephen C. Savage Title: Senior Vice President, Chief Information Officer, CA, Inc. Guest: Atefeh Riazi Title: World Wide CIO, Ogilvy Mather Effective communication with internal/external constituents and customers is key to achieving success in business and IT. How well are we doing on that front? What does it take for an IT leader to become a maestro and conduct a communications orchestra where the right messages are getting conveyed, timely, to the right people and nothing gets lost in translation?
Wednesday, March 12, 2008IT Spending Into the Skid Guest: Dr. Howard A. Rubin Title: Senior Gartner Advisor, Professor Emeritus of Computer Science at Hunter College of the City University of New York, former Nolan Norton Research Fellow Guest: Dr. John J. Sviokla Title: Vice Chairman, Global Managing Director of Innovation and Research, Diamond Management & Technology Consultants Title: Former professor, Harvard Business School When faced with a car skid, experts teach that you should “steer into the skid”, despite an instinctual urge to do the opposite. Similarly, when it comes to IT investment and its impact upon business performance, management reacts the same way. Just at the point of crisis, when companies should be investing more in technology, to drive business performance, management’s reflex is to cut spending. While this is no surprise, since management’s focus is mainly on IT’s cost, not its value, how can IT leadership challenge such a management reflex?
Wednesday, March 5, 2008IT Initiative Failures: Saving a sinking ship Guest: Jane Landon Title: CIO, NYC Department Of Finance, NY, NY Guest: Charles Hunsinger Title: Vice President, Chief Information Officer, Corporate Express US There are numerous examples of failed IT initiatives and related analysis of why the failure happened. What can be done to proactively raise the flag? At what point, do we cut our losses vs. trying to save a sinking ship?
February 13, 2008IT Innovation: Too much, too quick? Guest: Brian Shield Title: CIO, The Weather Channel Companies Guest: James P. Andrew Title: Senior Partner and Director of BCG, The Boston Consulting Group While each new IT innovation is expected to bring value, it also tends to bring complexity. How quickly can you digest the changes required by one innovation, before being able to swallow more from the next one? Are we at peril of choking on too much of a good thing, or should we welcome any and all innovation as it comes? PLAY AUDIO
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January 9, 2008Multi-Vendor Sourcing: Handling uncomfortable bedfellows Guest: Dan Mahlebashian Title: Chief Contracting Officer, IS&S, General Motors Corporation Guest: Les Mara Title: Business Process Outsourcing, EMEA, Hewlett-Packard Ltd In global outsourcing, it is not uncommon to have multiple vendors to reduce risks. But, can we rely on competitors to work together as one happy family, and deliver on their respective expectations? PLAY AUDIO
December 19, 2007Successful Disaster Recovery: What does it take? Guest: Pat Hanavan Title: Vice President, Product Management, Symantec Corporation Guest: William DiMartini Title: Senior Vice President, SunGard Availability Services Research indicates that when tested, almost half of all disaster recovery plans fail, resulting in harm to a brand, customer loss, losses to competitors, and loss of valuable company data. What steps should companies take to ensure successful disaster recovery? What are the accepted best practices? PLAY AUDIO
December 12, 2007Data Center Virtualization: Digging Deeper Guest: Mark Bregman Title: Executive Vice President, Chief Technology Officer, Symantec Guest: Simon Crosby Title: CTO, Virtualization and Management Division, XenSource Data centers are the vaults where we store mission critical information and intellectual property that users may need to access on quick notice but which also need to be protected. What does it take to successfully 'virtualize' a data center? Is it a smooth ride? If not, what issues need to be addressed? PLAY AUDIO
November 14, 2007The Pied Piper CIO Guest: David Johnson Title: Global Information Officer, Jones Lang LaSalle For IT to be truly successful at delivering value, the non-IT members of an organization must know and trust IT enough to adopt the positive changes IT can foster. Just how effective are the various internal communications methods such as brag emails, speeches, 'town hall' meetings, etc., currently being used to promote IT? Can we do better? PLAY AUDIO
November 7, 2007Homogeneous IT Outsourcing Delivery: Are we there yet? Guest: Kevin M. Campbell Title: Group Chief Executive - Outsourcing, Accenture Guest: Simon Telfer-Smith Title: VP Information Technology, Elekta Group Guest: Mindy Blodgett Title: Analyst, Enterprise Research - Business Process Outsourcing Strategies, Yankee Group Guest: James A. (Jim) Fortner Title: Director, Global Business Services, Infrastructure Services & Governance, P&G When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How? PLAY AUDIO
October 24 , 2007Effective IT Contract Negotiations Guest: Tim Cowen Title: Chairman, IACCM Title: General Counsel, Commercial Director, BT Global Services Guest: Mario Lavoie Title: Vice-President, Contracts & Negotiations at IBM - Global Guest: Robert G. DiGiaro Title: Director, IT Sourcing - America, CREDIT SUISSE How we negotiate the IT services or software licensing related contracts has a significant impact on how IT meets "getting more done with less" expectations set by executive management. How do we plan and carry out such negotiations for success? Is outsourcing such contract negotiations a good option? PLAY AUDIO
October 17 , 2007Adopting Enterprise Virtualization: A Practitioner’s Perspective Guest: John Deane Title: SVP, AIM Management Group Title: Chief Technology Officer INVESCO Plc Guest: John Prall Title: VP of Operations, Six Apart Guest: Jeff Lush Title: Executive Chief Technology Officer, OI&T Operations and Security, US Department of Veterans Affairs While Enterprise Virtualization technology has tremendous potential what does it take for an IT leader to get it introduced and adopted in his/her organization in a planned fashion? What are the challenges and possible remedies? PLAY AUDIO
October 10 , 2007Life of a CIO in 2012 Guest: Bob Keefe Title: Incoming President, SIM Title: Senior Vice President and CIO, Mueller Water Products, Inc. Guest: Leo Collins Title: VP of Advocacy and Communities of Interest, SIM Title: CIO, Lion’s Gate Entertainment Business and IT are changing at a warp speed. IT leadership is on its toes playing catch-up with a mandate to make IT lean and do more with less. On top of that, we have the baby boomer exodus which will be leaving IT departments with an acute manpower crunch. If you are an over worked CIO who has had enough already, you can imagine work life 5 years from now. If you are a CIO aspirant, assess if this is still the job for you, and buckle up! This show was broadcast live, from SIMposiumO7, Memphis, TN. To learn more about SIM, please visit www.SIMNET.org. PLAY AUDIO
October 3, 2007From curry to wontons: Following cost leadership Guest: F. Warren McFarlan Title: T.J. Dermot Dunphy Baker Foundation Professor of Business Administration, Harvard Title: Albert H. Gordon Professor of Business Administration, Emeritus, Harvard Guest: Bud Mathaisel Title: SVP and CIO, Achievo Corporation Rising costs in India are pushing US and European organizations to shift their focus to China for their outsourcing (IT and BPO) needs. Is outsourcing really all about just getting lowest cost option? Could this mindset be a recipe for failure? PLAY AUDIO
September 26, 2007Remaining Airborne Through IT Guest: Gerry Coady Title: VP and CIO, Frontier Airlines Holding, Inc. Guest: Santiago Ontañón Title: Executive Vice President and Chief Information Officer, Mexicana Airlines The airline industry has been through a rough ride. Cost cutting measures go only so far. How is IT contributing towards making airline companies more sustainable, agile, and profitable? PLAY AUDIO
September 19, 2007CQI vs. Innovation in IT: Catch 22 Guest: William H. Morgan Title: Executive Vice President and Chief Information Officer, the Philadelphia Stock Exchange (PHLX) Guest: Sandra Palumbo Title: Program Manager, Global Enterprise Services, The Yankee Group Continuous Quality Improvement (CQI) in IT mandates that we implement standardized processes to ensure predictable execution and results and reduce error probabilities. Innovation on the other hand requires us to break the mold and think out of the box and even make mistakes. How can these two co-exist in an IT organization and deliver optimum value? PLAY AUDIO
August 29, 2007Making IT Shared Services Work Guest: Ewald Comhaire Title: Director, Global Infrastructure Services, HP Services, Hewlett-Packard Company Guest: Jerry Johnson Title: Chief Information Officer and Director of Information Technology Services at Pacific Northwest National Laboratory in Richland, WA Some claim that while the IT shared services model looks good on paper, it’s a nightmare to implement and doesn’t produce the promised ROI. Is this true? What is the actual success rate of implementations, and have they yielded real value? What is the optimum mix of people, processes, and technology needed to make the IT Shared Services model work? PLAY AUDIO
August 22, 2007IT Innovation: The Inspiration/Perspiration Balance Guest: Frank Modruson Title: CIO, Accenture Guest: Michael Schrage Title: Advisor, CIO Magazine Columnist, and Researcher at MIT Innovation is the mainstay of sustainable competitive advantage and success in today's fast-changing world of business. However... can creativity in IT alter the conventional balance of 1% Inspiration and 99% Perspiration, to improve the ROI of the innovation? PLAY AUDIO
August 15, 2007The Emotionally Intelligent CIO Guest: Daniel Goleman, Ph.D. Title: Lecturer, author of the 1995 book: Emotional Intelligence, co-chairman of The Consortium for Research on Emotional Intelligence in Organizations, based in the Graduate School of Applied and Professional Psychology at Rutgers University Guest: John Von Stein Title: Executive Vice President and Chief Information Officer (CIO) of The Options Clearing Corporation (OCC) The stresses of rapidly changing business needs, globalization, and a need to create competitive advantage through IT are bringing out the best and worst traits in today’s CIO, while balancing work and home life requires an almost a superhuman effort. Is the concept of “Emotional Intelligence” an over hyped fad that imposes just another benchmark for CIO’s to struggle with, or does it make sense? Should a CIO question his/her ability to lead, if he/she fails to perceive and manage the emotions of him/herself and others? PLAY AUDIO
August 8, 2007Enterprise Virtualization: Making it a reality Guest: Phil Edholm Title: CTO and VP Network Architecture, Nortel Networks Guest: Jeffrey M. Nick Title: Senior Vice President and Chief Technology Officer, EMC Corporation Guest: Hubert Yoshida Title: Vice President and Chief Technology Officer, Hitachi Data Systems Corporation Organizations are aggressively moving forward to make their IT dynamic by introducing virtualization to their server, storage, application, and desktop environments. How are we planning for this? What are our specific goals and priorities? Given that we are touching almost all areas of Enterprise IT at the same time, are we setting ourselves up for failure? PLAY AUDIO
August 1, 2007Effective IT Audits and Auditors Guest: Anne McCrory Title: Editorial Director/ Editor in Chief, CIO Decisions Magazine and Conference Guest: Everett C. Johnson Jr., CPA Title: Past international president of ISACA and the IT Governance Institute (ITGI) Guest: Antoine Shagoury Title: Executive Vice President, Chief Information Officer - The American Stock Exchange, LLC How an IT audit is carried out and how we best leverage internal/external IT auditor(s) determines the fate of organizations facing compliance mandates today. An increasing number of compliance initiative failures and the reported inadequate empowerment of IT auditors suggests that there are issues that need to be addressed. Are there issues? And, if so, how do we address them? PLAY AUDIO
July 25, 2007The IT Side of the Fun Business Guest: Tom Peck Title: Senior Vice President and Chief Information Officer, MGM Mirage In today's world, making clients happy when they are out on vacation having fun with loved ones, is serious business. How do the IT departments of companies engaged in leisure activity businesses, ensure that there are no mistakes and that guests head home with only pleasant memories? PLAY AUDIO
June 27, 2007CIO Decision Making: Intuitive or Analytical? Guest: Susan Cramm Title: President, Valuedance and Former CIO, Taco Bell Corporation Guest: George F. Chappelle Title: SVP & CIO at Sara Lee Corporation CIO decision making today is based on extensive "due diligence" performed leveraging multiple information sources as well as tools that aid the process. Still, the results are less than stellar. Is it possible to rule out the gut feel? PLAY AUDIO
May 30, 2007Next Generation Data Storage: Beyond coolness! Guest: Paul Massiglia Title: Chief Technology Strategist, Agami Systems Data storage requirements are growing exponentially, consequently, the need for scalability, simplicity of management and performance is forcing organizations to look for new solutions. This may be good news for vendors, but will today's solutions actually meet tomorrow's needs? PLAY AUDIO
May 16, 2007Software Change Management: Planning for Success! Guest: Carlos Galarce Title: SVP, CIO Infor Guest: Carl Theobald Title: SVP of Products, Serena Software, Inc. Guest: Gregory Jones Title: VP of Information Technology, Sprint Nextel When increasingly complex IT systems and applications must be modified by globally dispersed technical teams due to a deluge of requests from a variety of stakeholders, we call it "change" in today's world. Managing this change is not easy, and unmanaged changes have cost organizations a fortune. Surprisingly, there are still a lot of companies who don't have a formal control mechanism defined. Are we missing something here? PLAY AUDIO
May 9, 2007Cheaper, better, and safer Healthcare: IT Innovation can help! Guest: Rich Gius Title: SVP Enterprise Solutions, Enterprise IT, Cardinal Health Guest: Stanley Crane Title: CTO, Allscripts Healthcare is expensive. Limiting rapidly rising prices and lowering costs are on everyone's agenda. IT innovation promises to help by offering solutions to handle supply chain inefficiencies, providing better monitoring and scheduling solutions, and preventing prescription errors that can result in deaths. What is the current state of the art? PLAY AUDIO
May 2, 2007Integrating Supply Chain Post M&A: Taming the beast Guest: Neville Rademeyer Title: SVP and CIO, Solo Cup Guest: Dr. John J. Gattorna Title: International Supply Chain Thought Leader and Writer While Post M&A IT integration is tedious, an even more challenging task is Supply Chain integration. What makes it so formidable is the need for a very high level of human intervention and the usually large disparity in the related systems, technologies, and processes. So, how can we ensure the success of such an undertaking? PLAY AUDIO
April 4, 2007CIO at Large: Freedom, Paranoia, et al Guest: Jerry Gregoire Title: Former SVP and CIO, Dell Computer Guest: Kathleen Rowe Title: Former SVP and CIO, Winterthur US Holdings Guest: Ron Guistalli Title: Former VP and CIO, LSS (Subsidiary of W.W. Grainger) Senior IT professionals go through an emotional roller coaster ride when their IT leadership role in a company comes to an un/planned end. It can be challenging to find another equally high profiled IT leadership role, given the way the previous job ended. Also, after working 70-80 hour work weeks, the sudden lull can be unnerving. When faced with such a dramatic change in their career path, what should accomplished IT leaders do? PLAY AUDIO
March 21, 2007Stifled User Productivity and Innovation: Is Corporate IT responsible? Guest: Robert Israel Title: CIO, John C. Lincoln Hospitals, Phoenix, Arizona Guest: Zeus Kerravala Title: Senior Vice President of Enterprise Research, Yankee Group Today's business user wants to get things done faster and better, with or without Corporate IT's help by leveraging the consumer devices and programs. Does it make sense to accommodate this parallel IT department run by business users vs. stifling their initiative and productivity by saying 'NO' to it? PLAY AUDIO
March 14, 2007Global IT talent crunch: What's the plan? Guest: Rick Davidson Title: CIO of Manpower Guest: Diane Morello Title: Research VP and Gartner Fellow Globalization, outsourcing, and other forms of decentralizing IT functions are supposed to yield great results and address the "more with less" directive. However, with the baby boomer exodus from the IT job market looming, huge attrition rates in offshoring destinations and the lack of required IT management talent in offshore countries is jeopardizing the projects/initiatives for IT. What is the intervention plan? PLAY AUDIO
February 07, 2007The Lean Data Center: Just another bandwagon? Guest: Terri Jordan Title: VP of Operations, eBay Guest: Rob Soderbery Title: SVP, Data Center Management Group, Symantec Surveys show large numbers of CIO's are applying/deciding to apply lean principles to improve their data center operations. But applying the “lean techniques” developed by car manufacturers 30 years ago, to today’s data centers, will require experimentation and a fundamental change of mindset by employees. So far, experts are acknowledging the trend exists, but there isn't much documentation on exactly how to do it and what is involved. PLAY AUDIO
January 31, 2007CIO New Year Agenda: A weather forecast or more? Guest: Deirdre Woods Title: CIO, The Wharton School at The University of Pennsylvania Guest: Andrés Carvallo Title: Chief Information Officer, Austin Energy Now that the first quarter has started, the last minute buzz around next year planning is over. Seminars, articles, and conferences are centered around the CIO Agenda for the new year. What was the due diligence performed as these planning agenda items were identified? Should IT leadership use them as a ready checklist for their respective organization? PLAY AUDIO
January 17, 2007ITSM and SOA: Siamese Twins Guest: Ken Hamilton Title: Founder/Past Chair itSMF USA; Director, HP Education Guest: Russ Daniels Title: VP and CTO for HP Software As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost? PLAY AUDIO
January 10, 2007IT Media Today: Use, abuse, and impact Guest: Gary Beach Title: Group Publisher, CXO Media, Inc. Guest: Abbie Lundberg Title: Editor in Chief, CIO Magazine Guest: Maryfran Johnson Title: Founding Editor in Chief, CIO Decisions Magazine & Conference We are surrounded by a large number of Information Technology media outlets which ideally should aim to keep us informed and help us make better decisions. Given the reality of competition and heavy dependence on Advertising and sponsorship dollars, is true journalism intact when it comes to IT media? Do IT decision makers heed the advice offered by and through these media outlets? PLAY AUDIO
December 20, 2006Impending IT Workforce Vacuum: What's the plan? Guest: Ed Lazowska Title: Bill and Melinda Gates Chair, Computer Science and Engineering, University of Washington Title: Former Co-chair, President Bush's Information Technology Advisory Committee Guest: Dr. Merrick Furst Title: Distinguished Professor and Associate Dean of the College of Computing at Georgia Tech By 2010, there will be a major IT workforce exodus with baby boomers reaching retirement age. How are we planning to handle this shift expected in IT workforce levels? How is industry and academia collaborating to ensure that the new breed of IT talent is ready for the market in terms of quality and quantity? PLAY AUDIO
December 13, 2006CIO Trainee: A Tough Road Ahead Guest: Bill J. Vass Title: President and COO, Sun Microsystems Federal, Inc. Guest: Robert Worrall Title: CIO, Sun Microsystems, Inc. There is a tremendous talent pool out there with potential to become the next successful CIO. Most don’t know their potential or are not exposed to the right grooming. Then there are others who are ready but don’t seem to get the right opportunity. What can be done to pave the path for these CIO trainees? PLAY AUDIO
December 06, 2006Challenges and Rewards of Hosted Supply Chain Guest: Beth Enslow Title: Senior Vice President, Enterprise Research, Aberdeen Group Guest: Ron Riggin Title: Senior Vice President of Technology, Red Prairie Given the dynamic business environment, hosted supply chain offerings seem like a dream come true. How realistic are these claims? Are there any strings attached? How should organizations go about deciding whether hosted supply chain is the way to go? PLAY AUDIO
November 15, 2006Dashboards, metrics, et al: The use and abuse Guest: Mike Boyle Title: CIO, Allstate Financial Guest: Dr. Greg Hanson Title: Assistant Sergeant at Arms and Chief Information Officer (CIO), United States Senate Lately, a lot of investment has been made in providing sophisticated dashboards and metric to IT and Executive leadership. Are these tools useful or even usable? Are they actually being used? Can or are they being abused to disguise failure? PLAY AUDIO
November 08, 2006Justifying IT Asset Management Tomorrow! Guest: Jack Heine Title: Research VP, Gartner Research Guest: Dean Verhaeghe Title: VP Development, Optimization Products, Tivoli Software, IBM With the advent of pc virtualization and Web 2.0, the perceived need and value of IT Asset Management may be diminished. If so, how do we justify the investment in Asset Management? PLAY AUDIO
November 01, 2006CIO Turnover: A Four Year Itch Guest: Mark P. McDonald Title: Group VP Executive Programs, Gartner, Inc. Guest: Gerard McNamara Title: Managing Partner, CIO Practice, Americas - Heidrick & Struggles On an average, about every 4 years, many CIOs move on. Some say there are no challenges left to resolve and others say that there are way too many! In either case it seems like a 4 year itch, the results of which may not be in the best interest of the organization or the CIO. PLAY AUDIO
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