Bill serves Sourcing & Vendor Management professionals, with primary research responsibility for application sourcing strategies. In this role, Bill advises Sourcing & Vendor Management professionals on successful outsourcing and service management strategies involving both global and offshore/nearshore providers.

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Philip Russom is TDWI Research Director for Data Management and oversees many of TDWI’s research-oriented publications, services, and events. Russom is recognized worldwide as a thought leader for data integration tools, teams, and techniques. Through his research, writing, and speaking at TDWI, he has made unique and original contributions to new DI practices like collaborative DI, operational DI, agile DI, and the next generation of DI. He also maintains a high competency in related fields, like data quality, master data management, and unified data management. Russom’s second area of expertise concerns data warehouse platforms, for which he has defined next generation data warehousing, operational data warehousing, data warehousing on clouds, and big data analytics. Over the years, Russom has produced over 500 reports, magazine articles, opinion columns, speeches, and Webinars on these and other topics in data integration, data warehousing, and business intelligence.

Before joining TDWI in 2005, Russom was an industry analyst covering BI at Forrester Research and Giga Information Group. He also ran his own business as an independent industry analyst and BI consultant and was a contributing editor with leading IT magazines. Before that, Russom worked in technical and marketing positions for various database vendors. He can be reached at prussom@tdwi.org.

George Surdu is Executive Vice President and Chief Technology Officer for Comerica Bank.  He is responsible for supporting Comerica's business applications on a national basis and for leading more than 850 technology professionals in the areas of:

• Business Technology Services including application development and production support
• Infrastructure and Engineering Technology Services including network, mainframe, server and storage operations, desktop/laptop management and end-user engineering
• Corporate Information Security Services
• Information Services Strategy including technology architecture and strategy, and emerging technology research
• Enterprise Project Management Office

He has over 30 years of experience in the field of information technology.  Surdu joined Comerica in early 2006, where he has led the IT Transformation and Strategy focused on implementing simplified and standardized technology solutions while increasing cost effectiveness and speed of delivery.  As part of this strategy, he has introduced innovative technology to meet business operations and customer needs, and improved risk management and disaster recovery capabilities for the bank. As a representative of Comerica Bank, Surdu also serves on several technology advisory boards, including AT&T, Michigan Technology Leaders, CSC and BITS/FSTC.

Prior to 2006, Surdu served in numerous senior executive positions within Ford Motor including CIO for Ford Parts Distribution Systems and the Office of the General Counsel, head of Global Application Development Services and Global IT Infrastructure, and Strategic Planning Manager for Ford Credit.  While at Ford, Surdu developed the IT strategy to support the business as it consolidated operations throughout North America.  He also reengineered efforts for Product Development and implemented a global simplification and defragmentation strategy to reduce operating costs. 

Surdu serves on many charitable and technology boards including: The Detroit Science Center, Financial Services Technology Consortium and the AT&T Technology Advisory Board. 

Industry Acclaimed Expert, Noted Author, Thought Leader and Lecturer for Business Intelligence (BI), and Enterprise Performance Management (EPM)Former Gartner Reserach Fellow and Chief Strategist, Hyperion.
Author of
- The Performance Management Revolution: Business Results Through Insight and Action (John Wiley & Sons) was published in November 2007
- Profiles in Performance: Business Intelligence Journeys and The Roadmap for Change was released in October 2009 by John Wiley & Sons