When it comes to negotiating with cloud providers, it’s my humble opinion that the most difficult part of the process is Service Level Agreements (SLA).  It is almost amusing what the vendor initially posts as their standard SLA terms.  As Morgan Hunter stated in a reply to my Feb 25th blog, the vendor usually gives you a line such as “Every other customer has been fine with our SLAs”.  We all know that is a big red flag, or as Shakespeare stated “Let every eye negotiate for itself and trust no agent.” (I bet you didn’t expect to see Shakespeare quoted in an IT article did you?)