Chief Information Officer and SVP Information Technology, USAA
Greg Schwartz is chief information officer and senior vice president of Information Technology services for USAA, a leading financial services company headquartered in San Antonio, Texas, with offices throughout the United States and Europe. The association has been serving military families since 1922 and has become well known for its exceptional service, offering its more than 10 million members a full range of insurance, banking and investment products, financial advice and planning, and other services designed to help them meet their financial needs. Greg is responsible for ensuring that USAA’s information technology solutions effectively support USAA’s highly mobile members and their families, and he oversees the IT systems behind the multiple channels used to serve their financial needs. Joining USAA as a computer programmer trainee straight out of college in 1983, Greg has held many diverse leadership positions during his 30-year tenure, culminating with his appointment to CIO in May 2004. In each of the years Greg has served as CIO, USAA has been recognized as one of the top companies to work for in Computerworld Magazine’s annual “100 Best Places to Work in IT” program. In 2012, USAA ranked No. 1 on the list for the third consecutive year. In 2010, Greg was named by Insurance & Technology (www.insurancetech.com) as an “Elite 8” outstanding insurance technology executive. In 2013, Greg became the first executive to receive the honor in two industries when Bank Systems & Technology (www.banktech.com), a sibling brand to Insurance & Technology, recognized him as one of its Elite 8 banking technology executives. In 2011, Computerworld also named Greg a “Premier 100” IT leader. Greg has been and continues to be an integral part of his organization’s efforts to advance the cause of USAA members, the association and employees by leading major efforts such as institutionalizing project management and IT strategic planning; establishing USAA’s e-commerce and customer-relationship management programs—systems that now provide product-line integration and the application infrastructure that integrate the company’s diversified businesses; launching USAA.COM and USAA mobile applications and their associated infrastructure; and creating a state-of-the-art innovation lab for all employees across the enterprise. He provided leadership to USAA’s development and launch of Deposit@Home® in 2006 and Deposit@Mobile in 2009, two innovations that revolutionized the banking industry by enabling customers to deposit checks via PC scanners and smartphones. Greg earned his bachelor's degree in Management Information Systems from Texas State University in 1982. He earned his master's degree in Finance from St. Mary's University where he graduated with honors in 1989.
Our Gen Y Guest: Heather Hernandez is a senior research engineer at USAA where she works in the Revolutionary Innovation department. Her primary responsibility is to identify industry-changing ideas within the financial services space and develop them from incubation to production implementation for the benefit of USAA’s more than 10 million members and 25,000 employees. Heather spent her first three years at USAA supporting the 24x7 availability of USAA applications by administering and troubleshooting the test and production environments with development teams. After that she spent two years implementing a solution that delivers the most relevant inbound real-time marketing offers to USAA’s members on USAA.COM, mobile, and the employee facing customer-relationship management tool. Outside of her normal roles, Heather has embraced innovation, including participating in internal coding competitions known as “Code as ICE”. She won first place in two coding competitions including the inaugural event. Both prototypes were embraced by the business and she helped implement them in production. She currently holds one USAA patent with two additional patents pending. Upon starting at USAA, Heather identified a need for a new-hire employee group, which led her to being one of the co-founders of Nexus, an internal employee resource group focusing on attracting and retaining quality IT talent. Heather holds a Bachelor of Science degree in Computer Science with a minor in Mathematics from the University of Texas at San Antonio, distinguished as a cum laude graduate.
Our Gen X Guest: Ryan O’Leary is an IT director responsible for delivering new capabilities on USAA’s mobile applications and was recently selected to spearhead the creation of USAA’s new strategic software development center in Plano, Texas. Ryan joined USAA in 2003 as a systems developer. He has 15 years industry experience working with financial services applications on the Java Enterprise platform. Ryan’s first major initiative at USAA was to develop a new state-of-the-art enterprise bill-payment system. This laid the foundation for what would become USAA’s money movement infrastructure which supports key “live money” capabilities such as Pay Your Bills and Funds Transfer across all of USAA’s channels. Ryan’s passions lie in identifying and developing talent—both technical and leadership. He loves to teach and help others discover their strengths and gifts. Ryan has been heavily involved with Java and Enterprise applications, and often gives books on the subject he finds inspiring to new and aspiring software engineers wanting to master their craft. Ryan can be found enjoying books by Michael Lewis and David Foster Wallace, or the timeless novels of Fyodor Dostoevsky, who is the one person he would most enjoy meeting should time-travel ever be permitted. Ryan holds a Bachelor of Science in Mathematics from Centenary College, a small Liberal Arts school located in Shreveport, La., where he graduated Magna Cum Laude. He is joyfully married to an exquisite woman, Alycia O’Leary, who is also a USAA employee.
For as much as the current generation loves to bash the 20-somethings entering into the workforce and assign clichés about their demeanor and work ethic, the reality is that this group will one day be the industry leaders and is currently among the ...
Harriet Tregoning is the Director of the Washington DC Office of Planning, where she works to make DC a walkable, bikeable, eminently livable, globally competitive and sustainable city. Prior to this she was the director of the Governors’ Institute on Community Design and co-founder, with former Maryland Governor Glendening, and executive director of the Smart Growth Leadership Institute.
Tregoning developed her expertise in state level action in the State of Maryland where she served Governor Glendening as both Secretary of Planning and then as the nation's first state-level Cabinet Secretary for Smart Growth. Prior to her tenure in Maryland state government, Tregoning was the director of Development, Community and Environment at the United States Environmental Protection Agency. Tregoning’s academic training is in engineering and public policy. She was a Loeb Fellow at the Harvard University Graduate School of Design for 2003-2004.
CTO of Massachusetts Bay Transit Authority (MBTA), Boston, MA
Gary joined MBTA in January 2008 as Chief Technology Officer and Director of Information Technology. He is responsible for Enterprise Systems, Information Security, the MBTA web presence, systems and network infrastructure. As Chief Technology Officer, Gary is also responsible for enabling and supporting technology innovation and implementation across the MBTA.
Gary Foster previously served as Managing Director of Product Development at Omgeo LLC. Omgeo is a solution provider in the global Financial Services Technology market. To this position, Gary brought more than 25 years developing solutions for global security markets. He was responsible for the creation and leadership of Omgeo’s product strategy. A member of the executive team since Omgeo’s inception, Foster’s leadership was crucial in the growth and creation of Omgeo.
In his previous role as the Chief Technology Officer at Omgeo, Foster was responsible for the launch of Omgeo’s premier product into the marketplace - Omgeo Central Trade Manager. In this role he directed the technology development and support of all of Omgeo’s core products. As CTO, Foster transformed Omgeo’s approach to product development through the introduction of the Omgeo Product Development System. Foster lead the redesign of the technology function at Omgeo and was responsible for successful introduction of offshore outsourcing to the company.
Prior to his appointment to CTO in 2000, Foster held numerous senior technical management positions at Thomson Financial. His career highlights at Thomson include his leadership role in the technical integration and reengineering of SEQUAL, an acquisition from the London Stock Exchange and a major role in the development and introduction of two of Thomson's premiere products - First Call and The Bond Buyer’s Munifacts Plus.
Foster joined Thomson Financial in 1987 from John Hancock Mutual Life Insurance Company where he worked for 13 years as part of the Group Pension business focused on business process automation and large scale IT programs. Foster is a well-versed speaker and has presented at industry events on a variety of topics. He studied software engineering at Harvard University Extension School and has extensive leadership training, including a “Instructive Leadership” at the Duke University Fuqua School of Business.
Dennis Gribble, an Idaho Power employee since 1979, is responsible for the company’s information technology activities. He was appointed to the position of vice president and chief information officer for both IDACORP and Idaho Power in May 2006. Before that he was vice president and treasurer, a position he had held since July 2004. Prior to that Gribble served as controller and as assistant treasurer. Gribble has a breadth of experience with Idaho Power. Some of his duties with the company have included systems analyst, rate analyst, business analyst, business analyst supervisor, financial services manager, corporate accounting and reporting manager and Finance controller. Gribble is a member of the State of Idaho Information Technology Resource Management Advisory Board, Edison Electric Institute CIO Strategic Advisory Committee, Board member for the Idaho Digital Learning Academy, and also the Business Advisory Committee for the University of Phoenix Boise Campus. Gribble has served as a trustee of the Bishop Kelly High School Board of Governance and is a past member of the St. Mary’s school committee, all in Boise, Idaho. Gribble is a graduate of Boise State University with both a BBA in Economics and an MBA.
Building a smart city will take real effort by businesses to meet rising populations and industries with escalating needs. Utilities, IT and telecommunications need to collaborate to provide smart solutions for the community, anything from ...
Higher education is currently facing changes of epic proportions, changes spawned due to increasing regulation, intensive competition between educational institutions, new technologies, new methods of providing educational courses, increasing demands from students, parents and faculty, and lower funding allocations all around, just to name a few. Today however, the issue I want to raise focuses on just a sliver of the changes required from faculty and leadership in order to accommodate this new wave of technology-dependent student populations.Here's an example of how classroom interaction can be used to build a case for promoting the development of new skill sets for our faculty leaders:
An interactive case-study video is posted on the student social network to be discussed for the next class
Students watch the video and provide their comments on the case study prior to class
The class meets to discuss possible decisions in the case-study using simulated tools to provide outcomes derived from these alternatives
Analyze decisions made within the case study and their associated outcomes
Examine alternatives provided by students
Articulate how they would make these decisions if they faced the same challenges and anticipate the results derived from their decisions
Simulate these alternatives to produce different best practices