Malcolm D. Jackson is EPA’s Assistant Administrator for the Office of Environmental Information and Chief Information Officer. In this dual role, Mr. Jackson is responsible for IT operations and security, information quality and collection, and access to environmental information including the Toxics Release Inventory. His leadership focus includes IT strategic planning and governance, IT investment management and government transparency.

Malcolm D. Jackson was appointed to serve this role by President Barack Obama. Prior to being confirmed by the Senate in June 2010, Mr. Jackson served as the Senior IT Business Unit Director of CIGNA Group Insurance. At CIGNA, he managed all IT aspects that supported short term disability, long term disability, life and accident insurance products and services. From 2006 to 2008, Mr. Jackson also served as the Senior IT Business Unit Director for CIGNA Insurance Corporate Business Functions. During this tenure, Mr. Jackson directed the development of IT applications for Human Resources, Finance, Legal and Public Affairs, and Investments. In addition, Mr. Jackson had IT oversight for Corporate-Owned Life Insurance, Reinsurance, and Settlement Annuities.

Prior to joining CIGNA Insurance, Mr. Jackson held various positions in the areas of IT, engineering, marketing and general business management at Monsanto, Quaker Oats, General Dynamics, and Shell Oil Company. He has a broad business background which included consumer packaged goods, defense contracting, agriculture, pharmaceuticals, and the oil and gas industries. Throughout his career, Mr. Jackson has developed expertise in IT strategy, large-scale enterprise resource planning, performance metrics development, and business process re-engineering.

Mr. Jackson was a Board member of the Children’s Literacy Initiative in Philadelphia and the Jackson State University National Alumni Association, where he chaired the membership committee. Mr. Jackson holds a B.S. from Jackson State University and an M.B.A. from Northwestern University, J.L. Kellogg School of Management.

German Valencia joined DHL in 2005. He is currently the VP & CIO of DHL Express Americas.

Prior to working for DHL, German was the CIO for BellSouth for almost three years. Before BellSouth he was an IT manager for Proctor and Gamble for 8 years.

German holds a Masters of Engineering Management from the University of Dayton. His interests are People Development, Technology Management, and Work/Life Balance.

Bill serves Sourcing & Vendor Management professionals, with primary research responsibility for application sourcing strategies. In this role, Bill advises Sourcing & Vendor Management professionals on successful outsourcing and service management strategies involving both global and offshore/nearshore providers.

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.